Hammond Lumber Company

We had contacted Hammond Lumber Mark Donaldson regarding ShoreMaster Docks from out of state Michigan for a camp that we have in Maine. He was willing to meet us on-site when we were scheduled to arrive in Maine. He was responsive and when we meet with him he was informative and and recommended a solution for our needs. Shortly after that same week after meeting we received our dock and had it installed all within a matter of 1 week. Mark was professional and personable and an excellent representative for Hammond Lumber. I would recommend Hammond Lumber and ShoreMaster Docks to anyone who may have the need for a boat dock and associated equipment.

It's disappointing that a woman whose standing in front of the customer service desk with a gallon of stain for several minutes without being acknowledged. There were at least 4 me personnel at this desk and not a one of them were helping customers so to me that makes them available to wait to people, not answer the phone as the person in front of you should take precedence. To top it off, there was no one trained to run the paint shaker machine. Only 1 person does it and he was out today. Ever heard of cross-training and your staff could use a refresher on providing quality customer service. The cashier however was very pleasant and helpful.

Dave was a lifesaver. When our order was delayed by 20+ days, he went out of his way to find another supplier and got us our I-beams on schedule. Dave’s commitment to us is why we stay loyal to Hammond Lumber. Thanks Dave!

Super sad they don't have weekend hours. I completely respect that they want to give their employees family time, and offer free delivery, but working 5.5 days a week does not allot for us to shop any other time for our house needs. I want to see, and feel products, not just look at a magazine which they gave us several and I appreciate. Just wondering why they couldn't consider some part time Saturday afternoon employees different from their weekly employees even until 2 / 3 p.m.?!?!? They don't need to be experts and can even refer customers to whomever that may be during a week day. It would just be nice to be able to browse and Look at the product. It's just sad that I have to now shop big box stores. Didn't come here to bash the company as I have never personally purchased anything from there as of yet, I just was hoping to make a recommendation.

Hammond has or can get most of the things a builder needs, their prices are usually comparable to big orange and blue... often better - they have same day delivery, and actual sales staff that know what their selling. The only downside is their hours... I can rarely get there except on a Saturday because they open at 7 and close at 5 which is my work day. 6-6 and I'd give 5 stars.

Hammond lumber has been a huge help and resource as we build our forever home. Our salesperson spent countless hours helping us make all the right decisions and has been extremely patient even when I change my mind a few times! Exceptional customer service... we wouldn’t go anywhere else.

I walked in, said to the guy behind the counter that according to a manufacturer that they could help me out with new hinges for my house, he took about 5 minutes and checked his inventory and had to order them, told me the price and I had to ask him if he was serious, he said he was and I realized that I should have started with Hammond in the first place. Very good customer service by Matthew at their Portland location on Riverside St.

My wife and I were looking to build a chicken coop- something fairly basic, but we don't own a truck or large trailer so we figured a kit or just raw materials would be best, and to build it on site. I called the main Hammond phone number and spoke with someone who was less than helpful- just short one word answers in the negative, and when I asked about storage sheds he said they have them but would only deliver 10 miles from the store striking distance? and they would not help position it, rather just 'slide it off the truck.' I always consider shopping locally first, but in this case I won't bother with Hammond. Hancock Lumber at least asked me to come in and talk with two specific people, which is a step in the right direction.

My husband and I had the pleasure of working with Hammond Lumber on a renovation. The renovation was a challenge, however, working with Hammond was a dream. The level of service provided by Marc Ducharme was exceptional! His knowledge and expertise made the experience enjoyable. Although Hammond partners with excellent manufactures, their dedicated staff make all the difference in the world! It's what separates Hammond from everyone else. Keep up the good work! We are customers for life!

Started rebuilding my house we bought months ago from the ground up. Ended up buying pine from Hancock Lumber, a local dealer who i had a great experience with but this time i ended up trying Hammond Lumber for windows and siding. Worked with Stash, and inside sales guy who said to me, we might be a little more but you get me as an expert. He came out and measured windows and siding for me and it started off all good. Come to realize it wasn't, he asked if i could remeasure the windows he had measured to make sure they were ok because once i order them i can't return them. Comes out that his measurement were all wrong, 42" he put as 4'2" which would have given me all wrong inventory which wouldn't have fit the space. we got that figured out but i didn't check the slider door opening which i specifically said needed to open a certain way. well, i got the wrong door, $1800 dollar door and just got the word from Stash that i have to buy a $150 base plate, and fix the door myself. Also had him quote me a $14K siding job that i just called Hancock to come out and do. Figured if the expert I was paying more too, his words not mine was wrong on a sliding door then what would i be getting for un-returnable siding. Hancock lumber, local and Andrew from Windham is a good guy who knows what he's talking about.