Hand & Stone Massage and Facial Spa

Lindsay was amazing she made me feel very comfortable and at ease. She gave me lots of recommendations for my specific skin type and answered all my questions. The facial lasted for the full hour and I feel very refreshed after. Very clean place with welcoming staff. Can’t wait to go back!
5 7 years ago (08-03-2018)

Had a couples massage here for the first time and it was amazing!! The staff is professional and friendly. The massage itself was very relaxing and felt so good! I would highly recommend them. I would go again but I was here on vacation and there are not many near me. But if I ever come back this way I am going to go again for a facial.
5 8 years ago (17-09-2017)

I work here as an employee. I am new here so I will keep it honest. Good clean friendly comfortable environment. And we work.vwry hard to please our costumers.
5 8 years ago (29-11-2017)

Discourteous Receptionist staff and an incomplete massage (Masseuse apologized for starting me late but still only gave 45min of an hour massage). In general, you're treated as a number here instead of an honored guest. I left feeling worse than when I came. Will NOT be my spa home.
2 8 years ago (27-12-2017)

Don't buy a membership! I purchased a membership after my first visit, but after my second service I was very displeased by the unprofessional service I received at the Kirkwood Highway facility. I was told AFTER I paid for my second service that I had $15 in my account. I cancelled my membership after my second service and was told that I had to make another payment in order to cancel, so I reluctantly paid. I refused to go back to the Kirkwood Highway facility for my final visit, so I booked at the Concord Pike facility. My initial impression of the facility and staff was average. My hot stone massage was pretty good, except for the fact my therapist never brought me back to center at the end of my massage. Really? And she is licensed? When I went to pay for my service, I was told there was no $15 in my account, only my last monthly payment. Evidently if you cancel your membership, Hand and Stone pulls all the credits you had previously earned from your account. What a rip-off!!! I will never set foot inside one of these facilities again!!! They are unprofessional and will do anything to get your money without providing outstanding service. The fact they bully you into tipping for poor service is unbelievable. There are too many outstanding, highly professional massage places out there that give you exceptional service and tipping is not required. This is my second negative feedback about Hand and Stone. So run, run, run away (don't walk) from Hand and Stone. You'll be better off for it and you'll save a lot of time, money and aggravation!!!
1 8 years ago (01-11-2017)