The Spa At Montchanin Village

Not the best experience. Front desk was not to nice.
1 7 years ago (04-06-2018)

Came here on Friday 11/10/17 to get spa treatment. Hubby bought me $400 worth of Spa services. Amanda the manager said the appointment was for Saturday not Fri. ? Which was incorrect, My husband booked it for Friday my day off! He knew Saturday I would have been working. So, instead of the staff admitting they made an error in booking the appointment. They tried to blame the customer! Of course, they wanted to book me for next week. Unfortunately My birthday is the week. So, I ask for my money back. Which takes a few days to hit back on the card. The part that really pissed me off is the receptionist, tried to imply my husband was wrong and would not give me her name when I ask her? Unprofessional. Before I left I ask for the owner name. After I left, I called back and ask for the general manager contact info and she answered the phone. So, Yvonne you unprofessional front office worker, the next time you try to argue with me and then refuse to give me your name. Make sure you do not answer the phone! The real kicker is i brought my film equipment to video me getting service to post to my Facebook Groups. Well, the next product review segment will be about the service today! Business owners watch your doorman that can make your business or cost you to lose money.
1 8 years ago (10-11-2017)

I recently had a girl's spa day at the beautiful Spa at Montchanin Village. When you first drive in, it feels like you are in a dream. We walked in the door and we were greeted by a lovely front desk attendant. She showed us around, brought us to the locker room and we got to put on our very warm comfortable robes. We all went in the rooms to begin our services, the therapists were the best I ever had. I highly recommend going to this spa, if you want to relax and feel like you are on cloud 9 than this is the place to be. Thank you for a wonderful experience and a great girl's day!!
5 12 years ago (20-03-2014)