Hat Club

I apologize to the owner Jay who I met years ago outside of this store only to find out he owned it. I’ve been a customer for years until today. This employee David Zerai. Couldn’t have handled a situation any worse. He literally doesn’t know how to quit talking and pressuring you to buy something. When I bought my last hat a week prior to today, I wasn’t sure if it was too tight. I told him, I would wait to see if it would fit once my hair grew out. He continued to pressure me to buy it or it would be out of stock since it was a special edition. I asked him, If I bring it back would it be an issue and he said not if you have the receipt. He started bending the rim aggressively without asking me tellig me it would fit better. I told him more than once I didn’t want him to keep bending it but he was hard of hearing. I ended up bringing it back a week later without taking it out of the bag because I was comfortable with it’s fit. He remembered me and told me not to worry, he could keep stretching it out. I told him, I wanted a new hat, so he checked my hat out and told me to pick one out. I spent a while deciding the hat and he told me “you’re spending too much time, you’re over thinking it, no hat is perfect”. I literally couldn’t look at a hat without him taking it out to find my size. I finally decided on a Dodger hat and upon check out he again said, I can stretch it out. I told him no, I didn’t want a stretched out hat. He was upset I didn’t want this hat clearly. He looked at the hat I was returning again and said it looks like theirs residue here and that doesn’t just happen. I said “I’m telling you I necer wore it out. Again he stating the residue statement a few more times. I told him “look, I don’t know why you continue to imply I wore the hat. It literally never left the bag.” I told him remember I told you then I was more than likely bringing back the hat because I wanted to see if it fit once my hair grew out. He told me I didn’t pressure you to buy it. I replied I literally couldn’t look at a hat without you pushing me to buy it. Remember he told me no hat is perfect so just get it. He continued to tell me to calm down just to upset me more. He threatened to call security just to make a bigger deal out of nothing. I’m not sure if he was intimidated by how I handled his claims. I had difficulty handling him talking loud and telling me not to disrespect him. So I said you talk too much, and I don’t need him giving his thought. I told him from the beginning he was on my ass like a fly. He said he is just doing his job and said “ don’t come into my store we don’t need your service”. I told him “so now you own the store? Where is Jay? He doesn’t own it any longer? He said yeah he does. I said so this isn’t your store. He told me I was being disrespectful and he was just saying he sold hats for years and residue doesn’t just happen. After educating customer service to him, I told him then he should know better than to sell hats with residue on them and I would make sure to let everyone know not to deal with him should they choose to support this business. I had my family with me and child with me while this took place and it wasn’t easy havig this experience. However, I will end my business here and hope management takes appropriate action. I looked him up @david_zerai and see picture and picture of him flipping the camera off and guns etc. Makes sense who I was speaking to and this is not a good image for your store. Respectful.
1 7 years ago (01-05-2018)

Love being a member, been a member for 18 years and always have the newest and freshest gear!
5 7 years ago (27-04-2018)

I come in here for the exclusive hats...only reason. The employees are nice, but the can never leave you alone. Every Hat Club I go to I get bombarded by employees asking me if I need help, When I reach for a hat they come right over and take the hats and ask what size I need. It is very annoying and for that reason I do 95% of my hat business with Lids. I like good customer service, but at some point its overbearing and becomes rather annoying
2 8 years ago (25-05-2017)

Seriously this place is awful I tried to return my hat. And this ugly bastard have the audacity to tell me they can't take it back because it doesn't smell new or he won't be available to sell it. All I was trying to do was exchange it for a smaller size or other design because my boy wanted the other one. Is not like i wanted my money back. I had the right receipt and everything. Is a skinny white boy with some awful with his hair braided. This useless moron just ruined my day. I'm going back to lids. Ain't buying anything here. Is not worth it. I hope he gets fired and if he is a store manager or something don't worry I will be sending someone from above to check this awful place. You guys suck.
1 8 years ago (17-03-2017)

This store has so many hats! Exceptional Customer Service
5 8 years ago (20-07-2017)