Hilton Garden Inn

This hotel would be perfectly fine if the walls were not paper thin. The rooms are clean, the staff is friendly and helpful. Unfortunately, though, I could hear my neighbor's TV through the wall very clearly. This would not have been so bad if they did not decide to, and I kid you not about this, watch a documentary about Scotland which blasted me awake with the sound of bagpipes at 5 am. Also, if you happen to be in the bathroom at the same time as your neighbor, it literally sounds you are peeing next to each other, which is a level of intimacy I was not prepared for.

I failed to read reviews before checking in here. The price was great so we picked it for the night. I guess I expected more from a Hilton. The room was nice, but like another review said they were still cleaning rooms after 3pm. One of the blankets on our bed had hair on it and who know what. Eew! And yes the walls are paper thin. I could hear the volume button of my neighbors phone as he turned it down. I could hear them very well. The shower head had hard water stains on it as well as the tub floor. Aaaaaand there is a barking, howling dog down the hall?!! It's been a very long time since I have stayed at a Hilton and this is not what I thought a Hilton was like. I'm thankful for the price and a place to stay, as well as the friendly staff but a bit shocked at the quality. Covid did change a lot of things sooooo I am hoping here soon they will be back up to par.

Check-in is listed as 3:00 p.m. arrived at 3:00 p.m. and room wasn't clean no excuse for this. The heated indoor pool was ice cold and so was the room the pool was in. Stayed here to catch a flight home from vacation was told to come down to the front desk and they would call a shuttle for us. Arrived at the front desk at 5:00 a.m. no one was on duty and hadn't been for at least an hour as other people were waiting for assistance. My son had to find the number for the shuttle and call it himself so we wouldn't miss our flight we were not the first people that had to do this

We stayed here just one night because our flight into ABQ arrived at midnight, and we would not be able to pick up a rental car or check into our Airbnb until the following day. The hotel is fairly close to the airport and does have shuttle service, rooms were new and feature. Plenty of nice amenities, everything is clean, and most importantly the staff was incredibly helpful and friendly for tired travelers checking in late at night. After a wonderful night’s rest, we got up the next morning and were able to use the hotel provided shut off to take us to the rental car facility to pick up my car. Can’t say enough great things about the staff at this hill and we will definitely consider staying here again.

Worst experience at a HILTON in over 40 years. We would definitely NEVER return to this one! 1. We arrived at 2pm and asked for early check-in but were told there were no rooms available yet - told the same thing at 5pm, even though check-in is at 3pm. 2. The trashcan outside was flowing over into the planter area so we mentioned that to the front desk clerk and 2 hours later when we came down, nothing had been done and trash was blowing into the shrubs. 3. There were no trashcans inside the lobby area either and there were newspapers and empty water bottles strewn about. 4. The receptionist checked us in while eating a bowl of Raman Noodles in her other hand. TACKY! 5. We waited 15 minutes to get a room because at 5pm "the system has not been updated and I show no availability". 6. Brochures and fliers of events in the area were all for September and the first of October - this was October 23rd. 7. The bar wasn't open when we came down at 6:30, even though the sign says 5pm and dinner was not being served, even though the sign says 5pm also. 8. The receptionist and a chef were sitting over in the bar area huddled and holding hands and doing nothing about the filth inside and outside, and she would only get up when someone new arrived at the front desk.

The room was clean, but the beds were really uncomfortable. The pool and hot tub advertised online were closed. Also the water for showering was cold and never did warm up even after three people tried to shower. We were really disappointed with our stay overall.Rooms: 2/5

Hello, I prepaid for our stay at the Hilton Garden Inn in Albuquerque Airport Location. The day before my wife checked in, I called the location to make sure she wouldn't have any trouble checking in without me, as I just had eye surgery and wouldn't be able to join her as I had previously planned. They assured me it would not be a problem. Instead, when she checked in, they said she needed a separate card to hold the room charges, as they didn't have any record of my prepaid room. This already stressed out my wife as she wasn't expecting to have to do this. I called numerous times to talk to the manager who was not available. When she finally returned my call, she said she "receives reports of prepaid rooms on Fridays, so mine wasn't in her records." This was a Monday, and I prepaid on the Hilton website on Sat I am sorry, but in this age of technology, can that really be true? Ridiculous. But she did say she would look into it and make sure my wife's card wasn't charged. This morning I received the automatic checkout folio and it says that the room charges WILL be settled on my wife's credit card! What is going on here?! Is this really a Hilton property?! I have a credit card statement that says I have already been charged for this room! Why am I being charged twice for the same stay? I have been a loyal Hilton Honors member for a while, and usually get great service. This is a huge let down. Very frustrated and upset at having to strain my one good eye after surgery to have to write this. Very disappointed in Hilton right now. Inexcusable. Now I look at previous reviews and see that other people have been charged twice at this location before. Buyer Beware! The funny thing is that I had previously stayed at this exact location last week for 2 days prior to my surgery, and I booked through Expedia with ZERO issues. But when I booked through Hilton as a Hilton Honors Member, this is what happens. I guess membership does NOT have its privileges. I will have to think twice before booking with Hilton again in the future.

Failed to check the reviews on this one. Though it's Hilton and I've never had a bad experience in a Hilton hotel until now. Interesting enough out of the 4 different hotels I stayed in 6 days this the only one that did not send me a "write a review" email. Stayed in room 205, mini fridge needs to be replaced it made a loud noise all night. My husband and I did not sleep because of it. The room was Soo hot even though we saw the controls and put it for 73 ...it was at 78F and it did not feel like it went down at all. They had the worst pillows ever. The basement parking lot says something of the words of "hotel not responsible for damaged vehicles" because it is a low clearance parking lot. Instead of putting the height limit they placed that sign everywhere. How about putting the clearance height right there? How difficult is that. Also by our door there was what it was clear a covid test swab the whole day so gross we checked in and went out came back the swab was still there disgusting.

Checkin was good no problem s parking was good and breakfast was made to order and great. Only problem was the room the chair was dirty everything else was clean and beds were comfortable. I will definitely come back to stay.Rooms: 4/5

I am a Diamond member with Hilton Honors: Convenience of being close to airport and taking shuttle is great. Rooms are outdated in respects to other Hilton locations in ABQ. Unfortunately got frustrated with this location. I was told I would get a 10 dollar credit for breakfast but it didn't apply to the account and still got charged the full 12.95 for breakfast. Which was charged to my company card and I had to fill paperwork at work to get charges justified. A great inconvenience to me and waste of time.