Holiday Inn Charlotte-Center City

Bed was super comfortable. This is a great spot for a hotel. I love downtown areas. The hotel staff was awesome. Especially at midnight when you are hungry. They will make sure you eat! We had a nice room with a view of the city. Again the bed, was comfy with extra pillows for me!Rooms: 5/5

We got a voucher for a room here for an overnight layover. I was without my mobility aids because I had to check them in, but I'm ambulatory, and the staff was wonderful about helping us get a room that was a kind of short walking distance. We didn't stay in one of the accessible rooms because we did not plan on showering here or staying longer than to just sleep, so I cannot comment on those rooms, but our shower still had bars and using the bathroom was easy enough. The beds were a little tall, but that was expected. Overall though, it's easy enough to get around in the hotel, just a little harder because I didn't have my aids, and the staff is great about accommodating people. Safety: The hotel is in a pretty safe part of Charlotte. It's right at the city center.

The building itself is historical. This used to be an old stock trading center. The owner and the management were very thoughtful to turn this building into a hotel in the best way possible. Yes, the rooms have some outdated items like the microwave, refrigerator, A/C, bath tub, but everything was clean and in working condition. The carpet and paint was newer. The building is made from brick, which provided extra noise isolation and warmth in the winter time. Good quality windows, blocked noise from the outside. The walls are thicker than in modern hotels. There are 3 types of curtains in the window, with one being a blackout curtain. We had 2 queen size beds in our room. They were extremely comfortable. Every bed had 4 pillows, with 2 pillows being feathered down and soft and 2 other firm polyester pillows. Pillow cases had those indications. The blankets, bedding and towels are very clean and smelled fresh. The Dove brand lotions, shampoos and conditioners 30ml or 1.01 fl oz each had a very pleasant, soft aroma and nice design, which is unusual for hotels to have. The sink was in the hallway which was very comfortable, because if one guest is in the bathroom, the other guest doesn't need to wait for the bathroom to free up. We liked that the water was hot right away with excellent pressure, day and night. We were in other hotels where water was almost cold at night. The bathtub was of large size and the curtain in the bathroom was double and set up to be easily replaced for the next guest. The dark brown, good quality furniture with executive size table and a study, comfortable chair gave ability to work at the computer for long hours. The room had plenty of shelves, drawers, dresser, closet in the hallway with a security safe which was easily operated. There were 3 mirrors in the room with golden-silver frames, including a full size mirror where you could see yourself completely. In the room, there were 5 light fixtures with 10 lights! 3 light fixtures above the sink where you can see yourself perfectly well when shaving or applying makeup. This hotel will promise hospitality and we had an actual experience with it. To all of our questions, requests and wishes, the hotel staff went above and beyond. The staff were attentive, friendly and thoughtful. I've stayed at this hotel for the 3rd time already and I always wish to come back to this hotel because of their genuine hospitality. Another extra bonus is that the hotel is the perfect location, all restaurants withing 3-10 minutes of walk and Whole Foods grocery store within 11 minutes of walk. We found this room very comfortable, relaxing after a long day, quite and the hotel to be welcoming and inviting. I highly recommend. Rooms: The room is about 18 sq feet but has an excellent furniture placement with a refrigerator, microwave, TV and coffee/tea machine with a very comfortable bed. 3 mirrors and more than enough light fixtures with soft daylights. Nearby activities: Restaurants, bars, museums, theaters, park, exhibitions. Safety: Safe inside, night hours has a security and the entrance doors are locked. You can use the elevator to go up only if you have a hotel access card. Walkability: Walkable to everything and more! Food & drinks: The hotel had a very tasty Pure light bottled water and a restaurant downstairs with a bar.

Everything was good. Staffs were kind and the room was clean. If you have a chance to stay there, please go to the roof top place. The view from there is nice. The only thing I would complain is the parking fee. The parking tower during the weekend was quite empty, but the parking fee was $22. Overall, nice place to stay.Rooms: 5/5

American Airlines gave me a voucher for this location due to a missed connection. Front desk staff were friendly and the property was clean and orderly. The TV didn't turn on in the room. The room I was given was right above the bar/night club. I couldn't get to sleep until after the music ended. 2am approx. I had to wake up at 5:30am to catch a flight. Not much sleep for me. The shower head was about waist high and wouldn't slide up the bar and stay there. The staff were again friendly when I checked out. Next time I'll just sleep at the airport.

One star being taken away for the literal bean I think and dirty towel in our room. The rest of the room seemed clean? I hope. So tired when we got back from concert just wanted to relax, so didn’t call housekeeping, just threw the bean away, lol. So definitely could use better cleaning. Another star taken away for the weird sink, it was so hard to use and I kept hitting my arms on it basically a square bowl on top of the normal counter. The parking garage is a bit of a walk from the front door. The parking was also $22. There are parking attendants and valet, idk how much it is. Staff was very friendly and helpful, there were drinks and a sandwich/chips available at midnight at front desk which was nice, of course pricey but the sandwich was delicious. The beds are soft, pillows are comfy. I would maybe stay here again, but would browse around first.

After having my flight rebooked due to missing my connection, I was booked here by American Airlines. Jessica the front desk clerk was amazing! Friendly, willing to help me, and overall made me feel safe. Yes, the rooms were clean/nice but Jessica’s positive attitude stuck out to me the most. I highly recommend this place!!Rooms: 5/5