Hollister

Didn't find any pants that fit my daughter. Shipment to arrive later this week.

Went to this store on Sunday, picked up lot of clothes, went to fitting room and was told that fitting rooms are closed already as they were going to close store in 45 minutes, I didn't understand the logic. I won't buy clothes worth $400 without trying them. I think they don't want business and I will think twice before supporting this kind of business in future and if anyone in management read this, please explain the logic behind closing fitting rooms one hour before closing store

awful customer service- I was in fitting room & asked for a different size the worker was short w me & never returned or acknowledged me after that so i had to change and go search on my own. i then asked a different girl to help me find my size & she said they were out of stock but I noticed there was one left on the mannequin, she proceeded to tell me that if she takes it off the mannequin then i HAVE TO BUY IT, lol never heard of that before. just seemed like the 2 girls i interacted with did not want to help or do their jobs at all. seemed like SUCH an imposition for her to take shorts off the mannequin saying i HAD to purchase them if she took the time to remove them for me.. so i bought them & im not even 100% sure i like them but apparently thats there store policy? thats what she told me at least. I'll be avoiding this location just totally rude ppl i interacted with like it was a burden on them if i asked a single question. they need customer service training for sure.

We purchased a wonderful cold weather jacket for our daughter. She has a couple of cold weather trips coming up. Now she will look good while being warm!

Man these people are rude. I was talking with the manager and got the feeling that she was unwilling to help. Order online if you’re buying from this company and save the trip.

Great deals and customer service. They have strict limit capacity during the pandemic and it's great to see the happy and positive vibes in this store. Their fitting rooms are closed but it's easy to return a product that doesn't fit or isn't your taste.

I will never go to this store location ever ever again. I had the worst return experience ever and management was horrible saying one thing and doing another. I have been buying jeans from Hollister for my whole family and have never had a problem returning or exchanging them. After a hour I was done and just kept the jeans even though manager was saying she would do it this time. I will not be going back. I will stick to Galleria Tyler Mall in Riverside, CA.

This location has their sales floor organized and well stocked however, I'm very disappointed in the lack of acknowledgment from all the staff. Including a supervisor who knows to greet all guests as they enter the store or ask if they need help finding something. This is not a welcoming atmosphere in which I want to shop.

The retail associate's were EXTREMELY HELPFUL AND NICE!! Shantell at the Rancho Location is a GEM!! She made mine&my son's shopping experience very pleasant.

**TASIA!** Outstanding customer service! !!!! Thought my online order got sent back, but I called spoke to TASIA she was very helpful, polite & patient. ..... she found my order!!!!!! Thank you so much for all your help!!!