Honolulu Ford

Amazing dealership. I had taken my Raptor in for normal maintenance and their Executive sales and leasing manager Angel Mendias insisted I take out the new 2022 Raptor for a test drive. Beautiful Machine and a really classy move from the brass at dealership. Always bring your ford to this dealership for the best service.

Honolulu does really helped me get a vehicle and understood how I was in a desperate need for one. As someone who is building up my credit I didn’t think I would qualify for a loan here but I did and I am so happy with my 2014 Ford Explorer. The staff is friendly and very helpful. This was the QUICKEST I’ve ever been at a dealership. I did mostly everything online and in person I came in already signing the papers and getting the car.

Amazing service. Jason was our salesman from the beginning, he kept us updated with everything about our vehicle. I am one of the lucky ones able to get a Bronco! When we finally got the call from him that our vehicle had just arrived, Jason took initiative to stay later than his shift to make our purchase smooth specially with our two little ones there. Jason his Ford team helped us get the price that we agreed on and get the vehicle inspected and detailed all in the same day! We’re more than happy with our purchase and strongly recommend Honolulu Ford with your next vehicle purchase!

Horrible! There's not enough space to detail our experience. We bought a 2022 Ford truck from these guys. AppointmentS made way in advanced then cancelled upon our arrival. Did not have a loaner while our recall was being repaired for the week. Then when we finally got a loaner it smelled nasty and was full of dog hair! The worst part is the attitude and sarcasm from the employee telling us to take our truck somewhere else because we confronted them on forced signing of this paper in order to get a recall repaired. Which basically waives your right so they can charge me whatever they deem needed without informing me. P.s...had to revise>>We also found fleas and cockroaches in the loaner !!! And after what we just went through with covid. You think the car would be sparkling.Unbelievable! Still waiting for someone to make right. No phone calls.Nope

This is a great dealership! My families were 1st day on island from DC, we meet Rafa at Honolulu Ford, he is very gentle, friendly and in patience. We wanted to test drive 6 used cars, he showed us all carfax and let us test drive then helped us choice the right car. And manager Sing helped us get a great warranty and service plan! After purchase he explained to us all process to get insurance and how to transfer international drivers license to Hawaiian. Very enthusiastic sales and manager! Must be 5 stars for Honolulu Ford.

I was at first hesitant of buying a used car from a dealer having being pressured from a sales person in the past but gave it a chance and went anyway. Looked online and was interested in a car at Honolulu Ford. Went down and met up with car salesman Thomas Kondo. He was very friendly from the start and there was no pressuring me into buying the car. He just let me test drove the car and let me decide if i want it or not. Ended up liking the car so i decided to purchase it. From there on it was the best car buying experience i had compare to my previous ones. Thomas made it very easy for me and quick! He will not let you leave without being satisfied and for me i left there satisfied with my car purchase. I work in the customer service business so i know what is great service. Thomas provided that for me! If you're looking for a car or truck go see Thomas and his staff at Honolulu Ford and see this experience for yourself! I will be going back for my next car in the future!

Here are the facts: Truck was serviced regularly by Honolulu Ford including full 150,000 mile service Truck began to misfire and was taken to Honolulu Ford Diagnostic was blown engine My son and I changed 5 spark plugs all except #5 cylinder because broke the #5 spark plug off below the hex nut, so invasive extraction would be required We took truck to ford to have spark plug #5 extracted and replaced Truck only had slight misfire at this time Truck was returned with same diagnosis blown engine and tech did not replace broken spark plug Donna White then insisted to Faye that #5 spark plug was broken and that it needed replaced Service tech quickly brought truck back in and said oops Donna White was correct and Faye claimed that the tech had replaced the broken spark plug and said truck was ready to pick up and work was performed under warranty? Donna White immediately recognized a massive loud popping sound much more concerning than the misfire that the truck was brought in for However, with the utmost respect for Ford service we thought we had a blown engine as that was the diagnosis on 2 consecutive visits We then sent the truck to the mainland Caruso Ford the closest Ford dealership to the Long Beach port Caruso Ford has never been told that a spark plug was broken off then extracted by Honolulu Ford and here is the diagnosis from Caruso Ford: Caruso Ford identified the problem as an improperly installed spark plug in the #5 cylinder driver side middle cylinder and they further scoped the engine to determine viability of repair and determined that the engine was in good condition and that only the cylinder head for the #5 driver side cylinder would need to be replaced I immediately contacted Honolulu Ford last week and here is what happened next: The Honolulu Ford Invoice 171697 shows my truck mileage at 235,050 and that is an error My truck had approximately 150,000 miles on it at that time and has only been driven less than 20 miles since it left your shop that fateful day. Also, your service department misidentified the cylinder that was actually worked on and called it the #2 cylinder which is the middle cylinder on the passenger side. This is an error because my son and I broke the spark plug in the middle on the driver side. Also, engine blown misdiagnosis is again repeated and an error Also, gave truck back with broken spark plug after it was brought in for that very repair and had to return it to the bay and mysteriously it was done a few minutes later with an alarming popping explosion sound not present before and incredibly obvious to the tech HE HAD TO HEAR THE DIFFERENCE@!!! Please correct the errors on invoice 171697 Please refund all monies paid to Honolulu Ford in connection with the misdiagnosis and damage to my engine Please pay the towing and shipping fees to get my truck to a reputable and qualified Ford dealership to get a PROPER and ACCURATE diagnosis. The assistant service director last Thursday 9-8-2022 called me basically and said the paperwork says we worked on the #2 cylinder therefore sorry for your luck. I explained to the asst service director that it was error and in fact the tech pulled the broken spark plug from the #5 cylinder as I and my son broke it during removal and the apparent devastation to the engine was immediately noticed by Donna White when she picked up the truck. The assistant service director said there was nothing he could do. I said sure there is - you could investigate the multitude of errors on my invoices and go speak to the tech and ask him if he remembers which side of the engine he worked on in extracting a very difficult broken off spark plug. The asst service director reluctantly agreed to go speak to the tech and refused to even tell me my techs name. After holding for 10 minutes he returned to the phone and said the tech remembers working on the passenger side – which is again another error or just an outright Lie! I have still not received any communication from the Service Manager John Le nor General Manager Angela Wong??

Rafa is great! I really felt like he was doing his best to help me find a vehicle without any pressure. I wasn’t planning on purchasing a vehicle that day, but I walked out with one in a couple hours. Also, my schedule was super tight, and Rafa delivered it personally the next day! Awesome service.

Because of Honolulu Ford, I had the opportunity to own my dream truck! The experience - AMAZING. The staff - AMAZING. Everything - AMAZING. Sing, Isa, Victor, and especially Coedy, made the experience quick, easy, and smooth. Angela is definitely doing an excellent job managing the dealership! A+ all around. Thanks again!

Honolulu ford is an awesome experience. I've bought 2 cars from them now and they are friendly knowledgeable and very good at what they do. Coedy the sales man that has helped me with both my vehicles. Is great I recommend when you go in to purchase a vehicle with no pressure and honest answers ask for him. Just a great environment and I will continue doing business with them.