Hudiburg Subaru

Worst experience I’ve ever had at a dealership. So I found a car I was interested in and called Hudiburg Subaru / Nissan. I came in the next day to try to see the car and spoke to a gentleman named Couch. He told me that he knew about the car that I was looking into and that his sales manager Jonathan had told him to help me. The salesman named Coach left to I guess try to find a car but after 20 minutes he still hadn’t come back. I went inside to go speak to Jonathan who never spoke to me at along but all they kept telling me was that the car was a recent trade-in and that they couldn’t find the car because there are five different buildings that the car could be in. My opinion is that when a customer calls ahead of time a day before to inquire about a vehicle you should at least have the common courtesy to locate the car and for the car be waiting in the lot for the customer to come and take a look at the car. The dealership had no kind of common courtesy no one came out to talk to me to let me know that someone was trying to find a car and try to apologize for the time that I was waiting just to see the car that was advertised online. The salesman named Coach originally came out with keys to a different car that I was not interested in. He didn’t even know what kind of car I was looking for. I specifically told them the make year model and color of the car and he seemed like he had no knowledge of cars. So I let them know my frustration but they didn’t seem to care. I then went to the main lot of Subaru and try to look at a brand new car because the used car lot wasn’t doing their job. I asked one of the salesman to look at a brand new car to show me because I was looking for a certain model the gentleman refused to show me the models they had in their lot and was forcing me to see their models inside the showroom floor. The model in the show room floor didn’t even match what I was looking for. It look like he was judging a book by its cover because I was dressed a certain way or maybe because I was Hispanic and had tattoos. What they didn’t know is that I had a blank check from the bank to purchase a new car. So there you go and that’s how they treat you. I just called and spoke to Sonya the Internet sales man who I had spoke with the previous day about the car and she didn’t care either. She kept blaming me saying that she sorry that I couldn’t wait that long for them to find a car. I mentioned that maybe they should’ve pulled the car out when I originally called in yesterday so that it would be ready when I showed up. This dealership is no good and it looks like they’re only servicing people who look a particular way. Sonya stated that they were really busy today but when I showed up there was 11 salesman not doing anything and talking about sports.
1 9 years ago (24-02-2018)

Everyone was super helpful and not pushy. When I bought a used Subaru from them, the battery went bad a week later and they replaced it and fixed the horn at no-charge. Gave me a brand new Subaru to drive around until it was ready. Great staff!
5 8 years ago (12-04-2018)

This is the second time we purchased from Hudiburg and both experiences were pretty good. Car buying is never the most thrilling experience but all the people at Hudiburg are very nice and they truly seem to try to be on your side though they are a business and need to make money as well. Wish we could have gotten a little more for our trade in but it was an old car so I understand, though they could have brought the vehicle price down too, which is the only reason I am giving them a four star. Pretty hard to haggle them down. Our car salesman was a nice guy though - Travis, and they got us better financing than what our bank could offer so that will be helpful! Jamar was excellent too! Thank you Hudiburg for a pleasant experience. Hopefully in a few years we can buy our daughter's new car there.
4 9 years ago (31-12-2017)

Best car buying experience I have ever had. I have dealt with a lot of dealers and frankly, i can't stand most of them for the stereo-typical reasons. Hudiburg is different. Clint was an outstanding consultant. He was straight up & honest about the used vehicle I purchased. I drove 3 hours one way to buy from them & I would do it again. If you're looking for a car guy that will treat you right, ask for Clint Ashby @ the Subaru lot off of 240 & 35. Thanks again Clint!
5 9 years ago (11-01-2018)

Great place to do business with. Accommodating with appointments. Friendly and helpful staff. Checks things out immediately if having a problem. Clean waiting area.
5 8 years ago (15-03-2018)