iGranite

Very rude staff with unnecessarily inflated super expensive prices . I did a kitchen top renovation with a guy called hector, he charged us hefty amount for even installation 3500$ which is insane! Total 6750$ !! More than double of what we estimated. He charged 100 $ for paying after work although he took 50% in advance. He made us sign a contract and broke everything, and when told he shown contract where as Home depot and others do installation for free. Igranite insisted we do the backsplash with them as well , as we declined to do that due to insane amount even for backsplash they broke current backsplashes in an unfixable way. The guy was extremely rude and unapproachable. Please be aware and dont be trapped. We did our backsplash with floor and decor in much less price with a great choice of backsplash, hector was insisting us to take a very basic backsplash and was charging us another 1600$ in addition to the 6750$ just for backsplash installation . I would not recommend anyone to go through this trauma .i am very disappointed, they kept my new kitchen broken and dirty.

Our experience with iGranite started as a positive experience, but ended up being incredibly frustrating and disappointing. The granite installers did a great job. They were quick, professional, and our countertops look great. We don't have any real issues regarding our countertops. The backsplash was another story. We purchased a white subway tile backsplash installed in a herringbone pattern and paid extra for the herringbone pattern. Our installer was scheduled to arrive around 11 AM. Our installer finally showed up at noon and consisted of one lady. She worked until 9 PM when she finally stopped. And the project still wasn't done. After she left around 9, we got a chance to inspect her work and the quality was completely unacceptable. Every angle other than around obstructions in a herringbone pattern should be 45 or 90 degrees. I think she eyeballed every angle. The cutouts for outlets, switches, and other obstructions could have been made with a hammer not literally, but this is how imprecise they were. The corners and edges were uneven. Our spacer-less tile install had gaps that ranged from 1/16 inch to 1/4 inch or more. If we wanted this sloppy of a job we could have done it ourselves. She was scheduled to return and apply grout at 8 AM the next morning. We got in touch with Hector, our salesman, late at night and heard back in the early morning. I asked him to cancel her work for that morning, since grout would only make the re-work more complicated. I asked for someone to come out and inspect the job to plan the remediation, but he refused. He told us he only saw two things that needed to be fixed, but "all the other things are pretty standard." This level of quality is apparently their standard. He also told us that one of our design decisions is something they don't recommend doing, even though it was suggested to us by both him AND the estimator who came to take measurements. I did finally hear back from the installation manager, Jacob, who said he had called the installer and asked her to fix everything in the images. He asked us to show her anything else that needed to be fixed. He was courteous and professional, and I appreciated him getting in touch with the installer. The installer fixed the worst of the issues, but the backsplash still looks like it was installed by a first-time tile installer. When i tried to re-install switches and outlets, we still found that some of the gaps were visible beyond the cover plates. I also had trouble fitting most of our kitchen outlets because the tile cutouts did not have enough clearance. I ended up spending a decent amount of tile with a file trying to grind back enough material to allow the outlets to fit. She also left our house a mess. Our front door handle was covered in thinset inside and out which ate away some of the finish. I found a streak of thinset on the back of our leather couch no idea how she managed this but I found it early enough I could get it off before it completely set and caused any permanent damage. I found drips all across the floor. Our day-old granite had a white cast in the dark patterns because all of the little pores got filled with mortar/grout that we cannot remove with any amount of scrubbing.. There was still a pretty decent layer of grout on top of the tile as well that did not come off with her sponge. We spent 4-5 hours not exaggerating on clean-up work after she finally finished the job. Looking through some other reviews, I see others have had a similar experience: great countertop work, awful backsplash experience. This could have been a great project, but the backsplash absolutely ruined it for us. Save yourself the headache, frustration, and hours of clean-up. Until these guys can find some professional tile installers with AT LEAST 2 people to a crew, take your project elsewhere. One last piece of advice if you do go with iGranite - check your invoice for items like sheetrock/sheetrock installation. If they do not use sheetrock, be sure you ask for that to be credited back at the end of the project.

I highly recommend IGranite for countertop and backsplash installation. Everyone involved was very professional, and the process did not take long at all. We were on a budget and iGranite had just what we needed to meet our budget. I was impressed with the quality of work. I will be using them again in the future for projects.

Outstanding experience, very professional. Hector was very up front about what to expect. Installers were courteous. Price exactly as quoted.

Great job! Beautiful quartz. Installers were nice and the entire process was smooth, from talking to Hector, then the person that did the measures and the Installers. Everyone was professional. Thank you

BEWARE......Where to begin, they have been a DISSAPOINTMENT from the very start. The office is not professional, the work is well below par, it is very difficult to get ahold of anyone, and the customer is always wrong. They decided it would but professional charge me per my invoice for sheetrock, which they did not use, and then lay backsplash tile over holes in the wall and sunken in sheetrock that should have been replaced. They will not take responsibility for anything and they treat women poorly. In my opinion they are a complete scam and are wanting a quick buck with concern for final product, customer satisfaction or I guess reputation. I made the mistake of trying to save money with going with them which in the end has ended up costing me double. Lesson learned. I will be posting pictures.

I wanted to wait a while to write my review, so I could test out the granite. We did a kitchen remodel in our home 3 years ago and used this company. It looked and still looks amazing!!! They have granite that I haven’t seen before and the quality is great. We picked our slab and the guys were prompt and professional. We are now selling our house and the main thing all the buyers said was how amazing the countertops looked! Needless to say we got the home sold and they get to enjoy this lovely granite! We will be stopping by soon to make another purchase as we are renovating our new home! I’d highly recommend them to anyone!

This was painless and a totally sweet experience! We ordered and they delivered in a week! Awesome customer service and delivery driver was super duper cool! Highly recommend!

This was such an easy process to get exactly what we needed, and their delivery and installation was super fast and very professional. We ordered a custom slab from them that was cut into a square and we are absolutely happy from beginning to end with their service and quality.

Customer service is the worst. Yelling at me when I protest their price hike. They gave me an invoice and set an installation date in 3 weeks. Which is long but I've decided to wait. 3 days before the installation they come and hike the price by about 20% and tell me that I'm supposed to install the sink myself even though the installation is in invoice already. Btw their sinks that they claim is free is charged thru installation cost. Backsplash is free when you purchase installation. Then they complain that my kitchen is custom built and out of their usual. They got photos and measurements beforehand. Then they threaten me with 25% of I withdraw from the invoice. I'm not they are. As a lawyer I welcome their legal arguments in the court. ABSOLUTELY THE WORST AND MOST STRESSFUL SHOPPING EXPERIENCE IN MY LIFE!!! Until the installation was over. Please see photos of their masterpiece. They hide under Jersey Village address for Better Business Bureau. That is definitely not Jersey Village, Spring Branch perhaps but definitely not Jersey Village. I will fix it and post photos after. Overall very shady business that operates under bait n switch business model. AVOID AT ALL COSTS!!!!