Insomnia Cookies

Best cookies ever! I got the vegan 6 pack of birthday, chocolate chunk and double chocolate 2 of each. It was 12.95 for the 6 pack, making it a treat yo self kind of splurge, but honestly it is totally worth it!! They are warm, gooey and delicious!!! Service was friendly and fast and the cookies were amazing so I will definitely be coming back!

Ordered online like I usually do and went to let the store know I was outside and wanted curbside. The young lady said we never did curbside. I asked when it had stopped. She specified “ we’ve never did that and whoever did was just being nice. Just didn’t want to work that day I’m guessing that’s why she had an attitude.

We just ordered a couple of cookies and some ice cream. We waited so long for delivery my husband called. The guy said it was waiting to be picked up for delivery. Waited another hour and my husband called again. A female answered and told us that they were out of 2 of several items we ordered so they CANCELED THE WHOLE ORDER. Funny thing is that they didn’t call to tell us they canceled our order, so we’ve just been waiting here for the delivery of overpriced cookies and ice cream. Honestly delivery is the only thing Insomnia had going for it in the first place and we will never order here again. I will say that in their defense, the female who answered the phone was very apologetic and professional and that a refund was issued upon cancellation of the order.

I think it’s probably the result of difficulty getting staff. They said they had none of their own drivers, so they outsourced to GrubHub. Which is disappointing. Cookies arrived almost 2 hours later, and not nice and warm like they usually are. I don’t mind the exorbitant prices, but when you get lovely warm cookies it’s worth it. But cold greasy cookies not as much so. I’ll give them another chance since so many places are experiencing staff shortages. But I hope they can get back to their previous good standards. Also a note of disappointment from last year. They had a lovely promotion for nurses week with a free cookie. I was sent an email, tried to go to the store, it was is closed during normal business hours. They eventually answered the phone, and said they were doing deliveries only, and they’re not participating the promotion. They should perhaps advertise that better before sending out the emails. I tried to share the same information with corporate and some me a cookies, but either there was no one to contact, or they didn’t get back to me. I don’t remember which.

If you are a cookie phonetic this is the place. If not this is the place. Homemade style baked cookies always severe fresh out the oven with the option of ice cream on or side of your cookie/s of choice. What's awesome about this place it's open and deliver until 3 a.m. WOW! My cookies of choice - S'mores. Ice cream - Monster Cookie

made the mistake of ordering here again after it took forever to get my order last time, i will not order again. takes over an hour and a half to put two cookies in a box

good cookies but horrible customer service. girl working the front at 4:30 on 2/5/23 doesn't even say hello or my total. didn't even give me the right cookie either.

Had an awful experience at this location. Never received my order. Was on the phone with them for 2 hours and the lady was rude, disrespectful, and never completed the order. She directed us to Uber even though we placed the order through the Insomnia website and when we called Uber, they had no idea about the order. After 2 hours of a non-helpful conversation and a rude worker, we had to contact insomnia customer service and finally were given a refund that will come in 3 days. They told us they were no longer able to fufill the order after we waited 2 hours for our cookies.

Took way too long to get to me. No one knocked on the door they just left them on the ground near me door. I even have a chair they could have put them on but they chose the ground. Cookies were dry, not worth the money.

I'm only give 2 because of the customer service. Which is very horrible all they do is talk and rely on only the cashier. Theres a girl with a teal wig thats very unprofessional and she just sits around instead of helping. Theres a guy with red jacket that just sit & talk as well the guy at the register had to repeatedly ask for assistance to where he just did it himself. As much as I love Insomnia..employees need to do better.