Jaeger-LeCoultre

Picked up two of the latest pieces from JLC. They are absolutely stunning. Special thanks to Hoc for helping me explore the various models and helping me pick the right pieces to add to my collection. Also a very special thanks to the manager, Sheila! She is so kind and genuine! I felt so welcomed and comfortable throughout my visit. If you are a watch enthusiast then this boutique is a must visit!

Buying a timepiece of this caliber is more than just a purchase, for most it's to mark an occasion, an event of success, or to collect for artisanal purposes, mine being the former. JLC being the renowned watchmaker's watchmaker was experienced first hand with their high standard of service in their Madison Ave. Boutique. As I entered I was greeted by Mr. Hoc Tran, who walked me throughout the story of each piece, the complications, and what it stands for in Maison's vision. His passion for watches of all categories added a sense of reassurance and personality to the buying experience. Something that is rarely seen in today's boutiques. His attention to detail and knowledge will ensure that you will enjoy your piece for years to come, knowing that it was reviewed by one of JLC's best SA. I do implore others to stop and visit the boutique for yourself. The customer service alone is worth the trip. I've had my eyes on the 1368480 for some time now, and seeing it in person along with other pieces Mr.Tran introduced me to definitely solidified my decision.

My experience with the Madison Ave JLC boutique was excellent. I had my eyes on the Master Control calendar, but after seeing the full collection I opted for the Polaris Chronograph. I had ordered a second band to accompany the three-link steel strap, but when I received it there was a sizing issue. Although it took a long time for the order to arrive, I was always kept informed on the status. Boutique manager Sheila Stover provided exceptional service during the purchase and during the follow up, and the entire team was always courteous and professional. I highly recommend the Madison Ave boutique for anyone interested in the JLC collection.

Sharon was an excellent sales advisor that took the time and patience to help me with the intricate process of selecting the right Reverso classic for me. She also helped me with picking out additional exquisite quality straps to change out. She made sure all of my needs were taken care of as a customer. Thank you!

Love JLC and the NYC boutique has been great to work with! Beautiful watches, custom straps, watch servicing, one stop shop for all your JLC needs!

Wow!! Such a pleasure to be served by a fellow watch enthusiast, Hoc Tran!! I had walked in for the first time while all the sales reps were busy but Hoc signaled to security to allow me in. That was my first indication that this is a boutique that values the individual! He greeted me and said he will be with me soon. This is excellent customer service. He gave his full attention to his current client and when it was my turn i received the same level of respect and attention. Superb! Not only does Hoc exemplify excellent customer service, he loves watches himself and appreciates horology. We had a great conversation and he helped me narrow down some amazing pieces. He truly wants his client to pick a piece that they love and appreciate. What an amazing experience. I look forward to many more visits and adding JLC pieces to my collection.

Great customer service in helping me find the right watch. Very professional and accommodating trying on different models. The detail and finishing on their pieces are second to none.

Just had the most wonderful experience with Hoc at the boutique. Thank you so much for your time and it was an absolute pleasure to talk with you. An incredible flagship for an incredible brand with incredible personnel.

I sent in my fathers watch for repair as it broke under warranty. I was told this watch was not fixed through this vendor and was, therefore, not their responsibility. After rummaging through bank statements, I found the watch was indeed fixed by this vendor. After showing proof, they finally accepted the watch only to charge $1900 weeks later since the watch received “excessive damage” the watch was in a safe since the original repair. This was certainly not the level of customer service I expected from a luxury watch brand. The store manager did everything she could to make it right. She offered a discount and a credit. She was incredibly kind and accommodating even though I was outraged and abrasive. However, her ability to help was still limited by a company that after charging me thousands of dollars, did not properly fix my watch and refused to honor their warranty.

After a rocky start I must tip my hat off to the entire staff at the boutique. I recently had my watch in for a complete service and I want to thank the entire staff for their understanding on customer concerns. Their professional demeanor and understanding reflects the core standard of a company like JLC. Once again thank you for everything.