Jiffy Lube

Customer service at first was good, but that doesn’t make up for the massive failure on their part. I brought my truck in for an oil change, something I do on my own but the heat and a busy schedule led me to just getting it done here. Bad idea. Once they took the truck I noticed the hammering of an impact gun and the ping of the metal on my skid plate. I had some worry because we’ve all seen those memes of the kid with an impact doing an oil change and damaging the drain plug but I told myself I’m just tripping. Once they told me it was done, I went outside and seen that they had to pull the entire plate off to do the oil change instead of using the access panel built in. I asked why and they mentioned the bolts were rounded….i already dreaded what I was gonna find. I had my 16 year old son go under and tell me how bad it was. His jaw dropped and he showed me the photos. Absolutely ridiculous. Had they used the proper Allen key this wouldn’t have happened. Me and my son were just under the truck a month prior greasing some stuff and I can assure you this wasn’t like that and no one works on my truck aside from me. But, this time I let this place do some work and I immediately regret it. Avoid this place. I did the survey and requested a call back the following day and haven’t heard anything.

Paid almost $100 for an oil change on a 4cyl car with a $20 off coupon I specifically told the girl that took my debit card that the person that did my oil change did not put windshield solvent in my car. She assured me and promised me that that person did put the solvent in my car. She told me to drive around for 30 minutes to reset my windshield solvent code. This girl has absolutely no clue what she’s talking about. My windshield solvent chamber is bone dry. She completely lied to me because they’re too lazy to actually check , and too lazy to put air in your tire. Why am I paying $100 for an oil change? The service was amateur by far. Also, waited almost an hour. I’ll go somewhere else next time.

Visited here a few weeks ago for an oil change on a car I had just purchased. The car ended up having its running boards cracked on accident, as accidents do happen. The manager, Luis, took quick action to tighten them to my car free of charge and then proceeded to help me contact corporate to handle the expenses of getting new boards. They handled everything incredibly well and kept me updated so I could have my car looking back to normal once again. And the initial oil change was fast and efficient!

I came in with a 2023 Audi. The price was excellent and the service was great. Thank you Hanna. Your amazing!

Visited the location in Ontario today. Unfortunately they lied to me, and then tried to cover it up with a story that made zero sense. Extremely disappointing as I was previously a very loyal, kind, polite, paying customer.

I just got an oil change Saturday 4/20/2024 I only wanted an oil change they checked other stuff as always. I've never had any problems with my car until the next day I've tried several times calling and they won't pick up...I just happen to stay the night out in Ontario so I decided to get an oil change other wise I would have went back... now my car is in the shop and they are telling me my transmission was low on fluids almost like it was drained smh I need answers someone needs to call me asap

I’m very dissatisfied because I trusted this place , I used to take my car for oil change but not anymore I had the oil change on my SUV and I asked if they could fill the windshield solution because it had cero and the light sensor was on when I left and asked if they did it they said they did but the light was steel on , he said go ahead and check so I checked and only a little bit came out but after a couple days when I tried to clean the windshield nothing came up so I went to auto zone and they said it was empty , this place ones again is a ripoff and their personal are lazy and they said they fill out the windshield fluid for me but they never did the job.

Perfect job done. Steer clear from the guys with the prescription glasses on though they talk too much boo boo deformation and harassment with their back toward the customer but their voice loud as can be.

Very fast and attentive! No wait either! Got my oil changed and fluids checked and topped, etc. in 15 minutes.

Anthony at the Ontario Mills Circle locationLocation gave quick and wonderful service. He also let me know my coolant was low and filled it up for me with hardly any price change. I definitely will be coming back for my next services.