Jim Ellis Saab Atlanta Service

Where do I begin… I made an appointment for 12 pm a week ago. This was for a routine oil change for my Alfa Romeo Stelvio and I did not leave the facility until almost 6:30 pm. No one can explain to me why it would take 6 hours for something so routine. No updates were given at all. If it was not for me asking Roger Who was nice and no fault of his which is the only reason for the second star I would have never found out at 4:30 pm the technician literally just started working on my car. If the routine service was going to take so long are loaner vehicles not issued? Since this is a primarily a Maserati dealership I guess those car owners are prioritized. This was my first experience with Jim Ellis Alfa Romeo and I can honestly say this will be my last.

Great experience. Warning light came on the dash in my Alfa…I scheduled service online, and they called me and confirmed just minutes later. I showed up for my appt and they gave me a loaner in case it took a while. The next day they called, said I was good to go. When I picked up my car, it had a full tank of gas. 5 stars. Thanks guys!Service: Electrical

Go to the Marietta dealer instead. Jim Ellis is just a nightmare of a customer service experience. I have wasted so much time simply trying to get a replacement tow cover, a very basic part. Nobody answers calls or responds to voicemails or emails. Assistants say they will have someone call you back and they do not. Bad service and no accountability whatsoever. And they overcharge for everything.

I arrived a day early for my appointment by accident and they were able to work me anyway. No long wait time. Decent lobby and amenities. Follow up phone call was made to inquire about my experience.