John's Autobody

The shittiest customer service I have ever experienced. Make sure you make a note of everything on your car before you hand it to them.
1 7 years ago (25-05-2018)

The staff at John's Auto Body were personable, genuine and really worked to help me get my vehicle repaired and covered by my insurance claim. At the end of the day John's Auto Body literally saved the day in helping me resolve the conflict and disagreement with my insurance company following the complications that resulted from Jerome's Collision Center. I took my vehicle in to Jerome's for an initial evaluation and explained it was for a 3-car accident that had occurred the month prior on the highway in Denver before I moved to Minot and transported my vehicle here on a trailer. The representative at Jerome's told me they would submit their inspection for comprehensive repairs of all damage. A short time later, USAA contacted me and let me know the claim evaluation was submitted and approved, but when I looked at the authorized work it was less than 25% of what was on the copy of the inspection write-up that I received. with USAA and finally found out that a modified version of the initial inspection only listing damage to the front bumper had been submitted to USAA. When I asked USAA about it, they told me that was the only thing Jeromes completed. When I asked Jeromes they told me USAA instructed them to submit a modified claim. USAA vehemently denied this and when I next reached out to Jerome's it was clear there was a general lack of integrity and level of dishonesty occurring at my expense. It appeared Jeromes was complying with USAA's request to minimize the cost of the claim and not jeopardize their standing as a preferred and authorized shop for USAA. After calling them out on it and questioning the entire situation I was instructed by the representative at Jerome's that they couldn't work with me any further and that I had to handle it with USAA. I ultimately ended up moving my vehicle to John's Auto Body who not only advocated on my behalf with USAA but submitted and authorized a supplemental damage claim to comprehensively cover all damage since Jerome's submitted initial inspection submission had been modified and limited to only what USAA directed. They also covered my deductible. I would recommend John' Auto Body 100% over Jeromes and would advise you to use their services above any other shop in Minot for your automotive repairs and insurance claims.
5 8 years ago (12-11-2017)

If there was an option I wouldnt give one star. My 23,000 dollar truck was done by them after it was wrecked. When I got the truck bak I was happy they put new bed liners on it. Now not even a year later and I noticed that the bed liners are coming off. Found this out as I was on the highway. Well I finished taking them off the rest of the way and I found oUT they hid alot of damage. Cracks in the paint blotches of paint because they put the liners on while the paint was still wet. My tailgate even fell off when I picked up my truck. Not professional if you ask me
1 8 years ago (10-09-2017)

Very good place and very helpful
5 8 years ago (15-12-2017)

Have had great experiences both times I took my vehicle here.
5 8 years ago (02-03-2017)