Johnson Pump Service

We bought a house with an already-installed DIY pump for the well in back and it wasn't working. Called these people - because their name was on the water tank. I paid $85 for two guys to come out, "test" it, and ultimately decide to bring it back to the shop for diagnostics. They reconnected my hoses to try and prime the pump, but left them like that; there has been some standing water in the shed since the pump was removed, also. That was at the end of March. Turns out, it's not the pump, it's the diameter of the well pipes that is the problem, and frankly, the guys that came out here should have known that. (After the pump was taken, I spoke to the "boss" and he explained it to me.) After at least five calls over the past couple of months, I JUST got my pump back today - not re-installed, just dropped off; my husband will have to reinstall it. This was after at least five calls to them, each time I was assured they would be back by with my pump. To wrap it up: they did not leave my place like they found it, and clearly have no familiarity with the concept of "customer service. I sincerely regret calling Johnson Pump.
2 14 years ago (30-05-2013)