Jonathan Stevens Mattress Co

The customer service is beyond superb! I would highly recommend them to anyone looking for a new mattress, we were able to get a great deal and everything we needed all at once and get everything set up for delivery and everything! So very happy with the service we had tonight!
5 8 years ago (24-02-2018)

I could not ask for a more positive experience when I bought my mattress. Fantastic service, great prices, and thorough sales people. This is the only place my family will be buying mattresses from now on. We bought a mattress online as well as one from a big chain that didn't work out in the past. Thank you Lindsay for your professionalism and kindness as we had a laundry list of questions to ask you.
5 9 years ago (01-11-2017)

They make all of their mattresses by hand locally. I thought no one made double sided mattresses any more but they make those too. We love our new 5 Star 2 sided mattress. It's exactly what we were looking for - soft but with firm support. We plan to also by a custom mattress for our RV as well. We've had our mattress for 5 months now and My wife and I sleep great. You don't have to spend a fortune to get what you need. Go buy a Jonathan Stevens!
5 9 years ago (01-11-2017)

There are a lot of mattress companies out there. I urge anyone to look beyond Jonathan Stevens. If you buy, make sure you completely understand their exchange and return policy, because they won't budge from it, regardless of the problems. We found communication to be abysmal, particularly the owner, who was pompous and rude when addressing our concerns. The only good point was the office staff who took our calls and were attentive and nice. Make sure you have done your homework before buying from JS!
2 9 years ago (14-08-2017)

We purchased a new mattress because ours was old and was affecting my sleep. We went to JS because it's a Michigan company and we wanted to support the local economy. Customer Service was good and we enjoyed the experience. However....after the first week, my hips were hurting so bad that I was taking Tylenol 800 to work through the pain at night. I called the store to see if there was anything we could do...anything at all. The answer was "no." Your sale was final." Just give it a little more time and the mattress should work to your body, is what I was told. Well, 2 month later, my husband and I no longer get to sleep in our master bedroom since we are in so much pain!!!! I was sad to see that they weren't willing to budge even a little to try and get us something that we would be happy with. We spent $2000 for nothing.
2 9 years ago (18-04-2017)