Kay Jewelers

I wish I can give several different reviews because of different experiences I’ve had with them. I haven’t had the best of luck with their jewelry. Middle diamond of enagagement ring fell out 1st week of having it , this time the necklace my husband purchased the chain broke for no reason and diamond pendant went missing! Anyway, after contacting Kay corporate they fixed the issue and Chris the associate manager at this location helped me out. Thank you Chris and for your assistance I truly appreciate it. I give 5 stars for customer service not for the product fyi
5 7 years ago (22-02-2018)

I have been engaged for a little over 6 weeks now and the ring that my fiance proposed to me with is absolutely beautiful, its everything I could have pictured it to be. Unfortunately, Kay Jewelers has turned what is supposed to be a happy time for the both of us into an absolute NIGHTMARE! Just a little over 1 week ago one of the baguette's fell out, I had only had the ring for 5 weeks and could not believe that a stone had already fallen out. My fiance went to the store and was told it would take at the least 10 days for them to get it back to us. We are in the middle of planning an engagement party and 10 days is just unacceptable. We received the ring back 3 days later and after wearing it for just 2 days the very same baguette fell out. We were absolutely disgusted by the lack of care they had taken with the ring and went back to the store. The store manager who we had not seen before expressed to us that they screwed up and my ring should not have been resized from a 6.5 to a 4.5 because it would damage the structure of the ring. Well, no one told my fiance that when he purchased the ring. He stressed to us that we would always have issues with that particular ring and suggested we take a custom sized ring to avoid further issues. He was apologetic over the fact that I have a sentimental attachment to the ring that my fiance got down on one knee and asked me to marry him with but apologies will not give me that emotional attachment back. I now have to give up my original ring and wait for a new one while wearing a ring with a missing baguette. I can not believe how this company treats their customers and with that being said we will not be returning to purchase our wedding bands. The sales team has absolutely no clue what they are doing!! I would like to personally thank Kay Jewelers for taking away the sentimental value of my engagement ring!!
1 12 years ago (01-10-2013)