Kay Jewelers Outlet

It's no wonder #KayJewelers' main FB page doesn't allow their customers to rate them. They practice HORRIBLE & ILLEGAL BUSINESS! So I'll just write my review here.. My husband & I have been thoroughly bent-over screwed by Kay's after being loyal paying customers for 3 years!.. We upgraded my wedding set this past September before the switch to Comenity. The in-store jeweler at their Outlets of Little Rock in Arkansas location, quoted a specific minimum payment that has yet to be honored! I've disputed the 1st minimum payment & balance out the gate-since both Kay's & Comenity have been playing with numbers adding $200, THEN $500 to my minimum payment- telling me I owed over $700 inside of a month! This was WITHOUT having my ring on my finger the full 1st month, because Kay's couldn't seen to get my new wedding set to me on time! Despite Comenity's investigation with Kay's, I was still held liable for all interest accrued even when they couldn't determine what my true balance was! They also added $1000 more to the balance! I was told I still owe well over the minimum payment quoted & written on my Sales Receipt!..SO, I contacted both Comenity & Kay's to discuss returning my set, so I would owe them nothing & they could get their property back- since they can't get their act together.. Comenity said the store location could help me do this..The assistant manager Daigan said she'd call Kay's Corporate to find out what was really going on.. When my husband returned to follow-up with the store, the Store Manager Cassie, was very rude & short with him! She said "Well there's nothing we can do but you have a nice day." �..This past week, I contacted Kay's myself through email. Spoke to John at ext:358595.. According to him, Kay's Corporate "can't force a store to take a ring back," that the reason my minimum payment is so high is because 2 different payments are being added together from 2 separate balances! Instead of them combining balances & giving me only 1 monthly payment amount for the length of the new term! That the reason behind this is: 1 purchase was a promotional & 1 wasn't. Again, this was NOT communicated in-store & this was Kay's doing, not Comenity.. He said he'd call the store & "ask" them to take my set back but they'll say I passed my return policy timeframe arguing with Comenity over THEIR mistakes, NOT MINE! That if there was a question on price, I could've returned the ring then.. Problem with that is: I contacted the store when I saw my 1st mininum payment Online! The store Manager Cassie was the one who told me to call Comenity-that I'd have to take it up with them.. Also according to John, the assistant manager Daigan & store manager Cassie, NEVER called Kays corporate about returning my set. It's not on Kay's file tied to my account! So, in short, if you're looking to upgrade or purchase through Kay's, PLEASE DON'T! They'll screw you over & make you feel like it's all YOUR fault...My husband & I were NEVER made aware that 2 different payments being added together as a minimum payment would happen! Oh & I'm being charged double interest for both! That's ILLEGAL!...Kay's, you're more than welcome to delete this but until something is done about YOUR screw-up, I'll just keep posting it everywhere online I can. People need to know before they make a terrible decision in doing business with you, how you really do business. My next step is getting a lawyer..
1 9 years ago (07-01-2018)

They were not knowledgeable about their products and services. Spent over 45 minutes in the store as the girl tried to call various people about our problem.
1 9 years ago (04-03-2018)

The customer service goes above and beyond!!
5 10 years ago (23-10-2016)