KC COMMERCIAL AND RESIDENTIAL MANAGEMENT

Document Everything!! My rent has been raised $75 per month because I haven't signed a renewal lease that they will not send me a copy to read, only page of the renewal lease is the tenant signature page. Now I'm being evicted for not paying the extra $75 they added for not signing the renewal lease I'm not allowed to read. I won't get into the maintenance nightmares for now.
1 7 years ago (15-02-2018)

DO NOT RENT FROM THIS COMPANY. We had mold in our property due to a leak in the bathtub, and it had not been fixed for nearly 3 months (it still is not fixed to my knowledge, and we moved out 2 weeks ago). I emailed, called, emailed again, called the urgent repair line, and left messages about having them fix the problem, and they only had 2 maintenance men look at it. The first one sprayed the spot on the ceiling that was showing mold and confirmed that there was a leak in the tub. He told us they would have to get it fixed before the rest of the mold could be removed, and he called the company and tried telling them the urgency of the situation, but the next man that came out said there was not a leak and nothing needed to be done. Ridiculous. The mold was visibly on the ceiling, and he said NOTHING COULD BE DONE. We were promised a dehumidifier that never came. My husband and I experienced a myriad of health issues due to the mold exposure, and were met with coldness and lack of action by this company. I even contacted the owner Pat Grace directly, and he was completely ignorant of the situation and refused to compensate us. Here are just a few pictures of the effects of the mold. We broke our lease after 8 months of the worst housing situation I've ever experienced, and we weren't compensated for any of the cleaning we did to try to get rid of the mold or the $2000 worth of possessions we had to throw away. I repeat: DO NOT RENT FROM THIS COMPANY.
1 8 years ago (12-10-2017)

My name is Anthony K Johnson . My wife and I have rented from Kc residential for almost 3 years now. I can honestly say they are hands down the best rental company I have ever dealt with. They are quick to respond when and if we have any maintenance issues. They are also very sensitive to us as tenants far as understanding sometimes things come up. I would definitely recommend them as a rental agency to anyone ,friends or strangers. I hope to continue to rent from them in the upcoming years. Thank you!
5 8 years ago (12-10-2017)

I feel like communication is a problem with this company. It seems like the wrong approach for the owner to dedicate the kind of effort I see responding to google reviews when better communication could have handled or improved so many negative reviews before the situation deteriorated into another bad review. Our story: We've been renting for about 2 and 1/2 years through this company. We forgot to send our rent in once during this time and received a call the next day from a company rep letting us know we were late. Fair enough, you're running a business and have to make sure people pay on time, and sometimes people need a reminder. I totally understand. We forgot so we sent the rent money right away. Now when we come to you with a problem, as the tenants, we get ignored for two weeks and given the run around by phone. This has resulted in being 2 weeks without hot water and currently dealing with storm damage from a tree that was knocked over causing damage to our neighbor's fence, gutters, and a car. Simple follow up communication by someone from the company could have helped to resolve these issues before they became negative reviews. If you ran into an issue and you let me know, ok then I'm reasonable, we can wait a bit until things get worked out. Not really a big deal since I can explain that to my neighbor. Ignoring the problem just makes it worse. Now that I've exhausted the phone approach I have to waste more time following up in person to serve a written notice and consider seeking legal resolution. Such a headache to deal with this company.
1 8 years ago (01-11-2017)

From the buying to finding the right tenants, KC management made it so easy to have and hold the best rental properties. For an out of state investor I always recommend their excellent service. I was a property manager myself for 7 years and I know the headaches I had managing properties thanks to them I enjoy my rental income.
5 8 years ago (12-10-2017)