Key Real Estate Services

Extremely unprofessional in regards to communication; Our A/C was broken for almost two weeks, and I had to get in contact with the A/C company myself before I could get any information. They charge you $60 for every maintenance request and then they still don't even fix the problem afterwards. Our sink has been leaking water constantly and we put in a maintenance request, and they came but didn't fix it and didn't leave any explanation whatsoever. I recommend going literally anywhere else for your real estate needs.
1 8 years ago (28-04-2018)

Worst realty experience of my life! Switched us from one realtor to another and when we had enough and asked to get out of the contract she charged us 200.00 for the gas they had used showing us 4 houses in town. Very unprofessional
1 8 years ago (13-04-2018)

Key Real Estate Services is our property management company now for 3 years. I have bought three homes and sold one with Malisa Spivey. Malisa has conducted business well and we trust her with real estate buying and management services. Malisa Spivey is very organized and responsive to our tenants. She contacts us on home issues and costs. Repairs are made in a timely manner at a price that is reasonable and fair with our approval. I tried a different property management company near Baylor and they were terrible! Non-paying tenants consistently and damages that cost beyond expectation-- we were glad to just dump that company to have Malisa clean up that nightmare situation. Malisa does thorough background checks and we have had consistent quality tenants that lease beyond a year. We can sleep easier knowing our properties are represented well and that they are being well-maintained.
5 8 years ago (07-05-2018)

Beware!!! Malisa was my property manager for a house we rented. She made a bad tenant situation (tenants she vetted) worse. After $10,000 in lawyers and a burst water heater breaks due to her negligence to follow through on maintenance requests, we finally said goodbye to Malisa and the nightmare was over. I'm happy to share more details. Consider yourself warned about trying to rent from or rent out your house through Malisa Spivey.
1 11 years ago (20-01-2016)

I own a renovation and remodeling company and have been working with Malisa for years. She is one of the best management realtors in Waco and I have worked with many of them. She is prompt and helpful in every area of property management. I personally went to several of the 14 service calls on the Davis's home. They never seemed to have the funds to do the repairs. Malisa has paid me for repairs to the home out of her pocket and taken draws to receive her money back from the Davis's. They always took a extended time to get responses back as to how they wanted to handle the repair. The home was at a age where things were going to start to fail. That is no fault of Malisa's. The home was very chopped up and not well laid out. Set on beautiful lot, had great curb appeal. Walking in to the home was a different story. The carpets were old and needed replacing, the tile was another story in it's self, and the colors were something to be acquired. The rooms were tiny for a home of its size. All the interior needed to be painted, and desperately. The layout of the kitchen was a nightmare. The island resembled a huge mercury thermometer. The pergola on the back porch had a drainage issue that had to be present when the Davis's lived there. The evidence of the do it yourself fix was very obvious. It was a sheer miracle that Malisa was able to rent the home for $3500. I no way would have paid that for such a mess of a home. When the tenets moved out the owner again tried to overstep the legal process for how it is it be handled causing more issues. Malisa again tried to get the Davis's to make repairs to the home, and again they only patched and covered over the flaws. The Davis's should have been grateful to have such a great property manger. They had a Diamond in the trade and were to incompetent to realize it. As far as the $600 that you sister was screwed out of. Malisa takes detailed pictures of the homes before they are occupied and compares those pics to the condition of the home when the tenet has moved out. Appears to me that there was more than $600 worth of damage done to the home. If it is the home i'm thinking of your sister should be thankful the she did not have a attorney contact her. As far as the $60 to light a water heater. They were told when sining the lease that the first $60 of any service call the tenet is responsible for. I am sure your sister failed to share that bit of information with you. I would recommend Key Real Estate Service to any one in looking for great representation in the need of rental's or home buying. Best, Fairest, and Most Honest realtor I have ever worked with.
5 11 years ago (21-01-2016)