Reviews
Always excellent service. Dr Lawrence was thorough and thoughtful. I’ve been coming to this LensCrafters for a few years now and have mostly be extremely satisfied with their service. I’ve recommended the location to quite a few friends and family. Always an pleasant experience. Plus I love my new glasses!
Just finished my first appointment at this LensCrafters. Everything was so smooth and everyone was so kind and helpful. Paloma helped me check in and complete the first steps and was very kind. Dr. Lawrence did my exam and she was thorough and kind and also helped me understand how diabetes is related to eye care. Lastly, Liz helped me pick out frames and was so sweet and helped me feel confident in my decision. She was also very patient. Overall, everyone was wonderful and I felt heard and taken care of. Would definitely recommend this LensCrafters location.
Such an awesome experience - LensCrafters is always consistent I usually go to the 55/2nd Ave one.. this one is closer to my house and so happy came here. Everyone is amazing - their customer service and patience and communication is up to par. From the security guard to optician to doctor and assistant manager and Ezra and Pamela my glasses rep. Great team can’t wait to go back. Even with a wait they communicated and we’re understanding of my time and the wait didn’t feel that long. Keep up this level of service!
Dr. Lawrence was very knowledgeable and professional as always. This was my first time working with Hellaine as well and she was very helpful and gave me the time to work out some questions with my vision insurance and that alone was amazing customer care. Will definitely be returning next year.
There was an issue with my insurance and Hellaine got it handled quickly and without and problems. Thank you! I'll definitely be back next year when it's time to get new glasses. All of the staff I've encountered here have been great
Hellaine was awesome at helping me choose my new frames and getting set up for the new year in style! Very helpful and kind, indeed! Liz also has been a great resource in ordering new frames for old lenses. Many thanks to these folks!
This store is amazing. They fixed my glasses in no time. The customer service here was very nice and helpful. I recommend you going to this place if you have any problems with your glasses. Amazing store.
Make sure to see Dr. Lawrence and Lizabeth. This location was very busy, but they moved everything along well, thanks Eboni. LensCrafters is way too expensive, but if you have good insurance and don't get the most expensive options it will be reasonable. Clean & comfortable, no stress or pressure. A+
Prior to the pandemic, I had bought many eyeglasses from this LensCrafters, specifically from Norman. Today was my first time back since the pandemic. Norman is no longer there. I was lucky enough to meet Brian who helped me to buy new sunglasses and to put updated lenses in frames I already owned. He worked patiently with me on the options available to me. It was a great experience.
I have been buying prescription glasses for several years. I had an issue with one of the frames I just bought. Liz the knowledgeable and incredibly patient and helpful manager and Ebony who has helped me before and is just lovely to work with both eased my worries. I also bought a pair of glasses with progressive transition lenses. It is a poular store, so there are times that it's crowded. But the folks who work there do their very best to give each person a tremendous amount of attention. I love this store!