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Reviews, get directions and contact details for Lotus Spa

Lotus Spa
Address: 2503 S Hurstbourne Pkwy, Louisville, KY 40220, USA
Phone: (502) 491-8988
State: Kentucky
City: Louisville
Zip Code: 40220


opening hours

Monday: Closed
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

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Reviews
Contrary to some reviews, this was a very relaxing, professional spa that I'd certainly recommend. I went here for a facial (first time ever). The spa itself has a very professional appearance. I chose the regular 60 min facial, as my girlfriends told me my skin would be "glowing" after. I can't say that my skin was glowing per say, but I did enjoy the service. The woman who performed the service was very sweet and professional. She asked why I had come in and what my skin care concerns are. They DO perform extractions (they hurt on your nose but it's worth it) you just have to ask. She applied a number of different cleansers, an exfoliator, a masque and a moisturizer and took her time with each of them. In between each, you get a hot towel on your face (better than it sounds). A good portion of the service was an upper body massage, although I'd probably call it a rub as they pressure wasn't at normal massage strength. This was concentrated on your neck, arms and the top of your chest. The entire service was VERY relaxing and took the full 60 mins. There's plenty of parking.
4 7 years ago (19-04-2018)
I bought a full spa day for my girlfriend so that she could have a good relaxing day as she just had our son 2 months ago. I choose Lotus Spa because they had 52 reviews on google with a 4.7/5 star rating and 4.5/5 on Yelp, so I thought it was going to be a great place to send her. Boy was I wrong. Her appointment was at 10, and she wasn't taken back until 10:30. The nail technician constantly cussed in front of her and told her she didn't know how this place was still even open, and went out and smoked every 10 minutes while she was 5 months pregnant! The water for the pedicure wasn't even warm and she was told it was because they don't have hot water and they have to warm the water up in a crock pot. The nail polish on her hands and feet isn't even complete and is missing gaps. The massage therapist came so close to her lower private parts that he nearly touched it many times, and dug so hard into her back that it left minor bruising. Then I was told by the owner that they don't issue refunds as it is against their policy. I have initiated a complaint with the BBB.
1 7 years ago (03-01-2018)
I wish to give a 5 Star Thank you to Julie for my awesome massage and 5 Star Thank you also to Jessica for my facial, my face and body feel amazing!
5 7 years ago (09-05-2018)
Wow!! I called today, May 18, 2018, at approximately 3:47PM and the rudest representative ever answered the phone!! If this is how they speak to a new customer over the phone I cannot imagine how they treat people in person! Not only did I declined to make an appointment but I took the time to write this review to warn others. Obviously many of the negative reviews that have been previously written are completely accurate! Don’t go here!
1 7 years ago (18-05-2018)
FIRST TIME MASSAGE..WAS A GIFT...HAD AN WONDERFUL & AWESOME MASSAGE. CARLA WAS AMAZINGGGGGG!!!. SHE HAS HEALING HANDS!!!...I WILL BE BACK AGAIN..THIS TIME WITH MY HUSBAND FOR A COUPLE’S MASSAGE..THANK YOU LOTUS SPA FOR A RELAXING FIRST EXPERIENCE!!
5 7 years ago (03-03-2018)
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