Madewell

I love this Madewell! The staff is exceptional and really give honest feedback and advice on what looks work with your figure. Found some fabulous pieces today thanks to them!

I went into this store for the first time the evening of March 3, 2022. There were three employees there. Not one acknowledged me upon entering. I continued to look around and an employee passed me. Still no greeting or acknowledgement. It was surreal. I didn’t really find the clothing to be very enticing or unique. I was wondering what made them special. I saw a cute purse but upon further inspection, it wasn’t for me. I left the store and passed two employees on my way out. Still, no acknowledgement that I was ever even there. I won’t be back. Two stars because the experience was oddly comical.

While I was in the store, I believe the girl who was the manager, began a conversation with the other employees regarding Covid, shots, masks, the employees vaccination status, and the Covid Delta variant. This conversation seems highly inappropriate in front of customers, especially touching on the topic of the other employees vaccination status and compliance with masks. Even completely supporting of mask and vaccination, this seems like poor business and customer service. There are customers in the store not being helped and overhearing, what I personally feel is, private medical discussions and opinion. Unfortunately I ended up putting the items I intended to purchase back and leaving the store. Despite all of the personal views and experiences through the pandemic, there has to be boundaries and respect and watching this occur during business hours and in front of customers felt extremely disrespectful to the employees and customers.

Most of these reviews are largely inaccurate or possibly outdated. The service is outstanding with enthusiastic and helpful employees. They get excited to help find perfectly fit denim. If you don’t care to buy full price, they always have a hearty sale area in the back. They carry most of the online inventory and what they don’t carry, they easily and quickly help you order online in store with free shipping. As for sizes, madewell has recently begun offering sizes ranging from petite to plus sizes and they offer curvy and tall fits. They even offer curvy tall combos for people like me in almost all their bottoms. There’s a reason this brand is swiftly becoming a national favorite!

Store was super clean and organized. The staff was friendly and helpful. They answered all of my questions thoroughly. All in all, was a great experience and can't wait to go back!

I absolutely love their clothes! The denim is hands down, the best out there for the price and for curvy gals. So many washes and styles and the fit is just right.

Customer service was incredible! They helped me find the correct size jeans while giving me a lesson on what to look for when it comes to fit!

This store is slow with only one person I saw that works in there. She didn’t do anything but standing around. It wasn’t any greetings and eye contact when I walked in. Even when I walked around the shop for a good 5min and still didn’t hear anything from her. Bad customer service!!!

Clothes are only made for super skinny people! my sister who is 100lb fits into a small and the large isn’t even a large. This store is not for everyone. Only for twigs which is super unfair for many females

Clothing is boring and overpriced. Staff is pretty pleasant, but I never see anything of interest here.