Marvin Altman Fitness Center

The classes were great but when it was time to cancel, they added a fee to my account. They couldnt give me a reason as to the late fee. They claimed it was payment related but would not accept anything from the bank showing that the payment was never declined in order to waive it. This payment had been on auto draft and had never had an issue. The manager behind the desk simply said that it didn't matter because even if it was an error they do not waive the $25 fee they gave me. They simply don't do that. Very disappointed at the way they handled this. After completing my year,I went ahead and paid the full amount just to end it today. Once again, the classes were great when I attended but the unexplainable, doesn't matter if it was our error attitude really stuck with me. I dont like surprise fees, especially when i am told that i can prove my innocence but the fee stays.
2 8 years ago (01-05-2018)

Great facility plenty of equipment and the kids swim class is awesome with a great teacher/instructor.
5 8 years ago (01-05-2018)

Prices are high relative to comparable places in Fort Smith, however, seems to be cleaner and well maintained. Customer service is extremely hit or miss. They seem to only be friendly with people they know. The lady who runs it only ever will speak through her employees and completely refuses to speak with customers. They do make have many classes available to their members. Things that are good are very good but the way they treat customers is poor. Three stars.
3 9 years ago (10-09-2017)

Nice employees. They really try to help you with any questions you might have
5 9 years ago (09-02-2018)

It's a reasonably priced fitness center located at the back enterance area of Sparks Hospital. Enjoy your choice of training programs to suit your needs for your personal goals they have a huge swimming pool. Also try the sauna or hot tub located in the locker room area. You can also enjoy yoga if you take the elevator, near the receptionist, it's only a short ride one floor up. Have fun getting fit at Marvin Altmans fitness center it's always an enjoyable experience for me hope to see you soon!
5 9 years ago (21-07-2017)