Matienzo Ricardo, MD

My husband and I went for a regular annual check-up to this office for the first time and did the blood work at a different lab. We received a $2000 bill each from insurance stating that the tests that were prescribed were not preventative. I called the office to get a letter from the doctor stating that the tests were required and preventative so I can appeal the insurance bill. The staff refused to give me the letter for 2 months and each time they had an excuse doctor is busy, office manager is not here, .... In one of our many visits to the office my husband found the doctor in the hallway by chance and could talk to him directly asking for the letter. The receptionist interrupted him and started speaking with doctor in Spanish that we don't understand. The doctor then told my husband that since your wife has left a negative review, we didn't give you the letter!!! We said we will be willing to take it down if they address our needs. On the day I went to get the letter, the office manager doctor’s wife I believe yelled at me that “you were supposed to take the review down or I won't give you the letter”. I asked her “why didn't you tell me to take down the review 2 months ago and save us both time!” She got angry and yelled again "Don't give me trouble, do you want the letter or not?". I took my review down in the office and took the letters. This incident is so unprofessional and unethical that I see my responsibility to file an official complaint to the health department of the state of NJ. No patient should go through this and be bullied because of writing a review. This is simply not right. The staff members are extremely unprofessional, rude, and have no integrity. The doctor is also aware of this issue and the fact that he hasn't intervened speaks to his ethics and professionalism as well. I hope no one experiences what I experienced, and healthcare providers realize their responsibility towards “caring” for their patients regardless of their opinions or their internet reviews!!.

Worst first experience! Doctor's wife was completely rude and made sure it was known that she is the doctor's wife. Not to mention she was loud and had the worst attitude. As well as kicking me 81 year old grandmother out. Never again will I step foot in there!! Good luck to them.

Great New Staff! The best doctor Any one could ask for. He cares and knows exactly how to take care of you. If I could give 10 stars I Would.

Very professional, He is at the moment my primary care physician after some changes, I am very pleased with his personal attention to my concerns and with the results that I am seeing in my health status after follow his advises and treatment. He is very competent and I highly recommend Dr. Matienzo to anyone but specially to my friends and family.

Dr. Ricardo Matienzo excellent doctor. however to call the office its rarely they answer. i know i have seen it with my own eyes. i have sat there hearing the phone ring off the hook.

Worst experience ever . Receptionist doesn't even acknowledge you . You just stand there .. not even a good morning . very unprofessional. and the Dr. doesn’t care about his patients . Very unknowledgeable

THE WORST STAFF EVER! SO EXTREMELY RUDE. I'M A PATIENT CALLING FOR OVER A WEEK FOR THEM TO RESPOND TO MY REFILL WHICH I RAN OUT OF AND AM NOW SICK, AND THEY ACTUALLY TOLD ME "YOU DON'T TELL ME WHAT TO DO" WHEN I TOLD THEM IT'S URGENT THEY CALL MY PHARMACY. DOESN'T EVEN FEEL REAL. THE 2 WOMEN WHO WORK THERE TOLD ME THEY WOULD HANG UP ON ME AND THEN SAID GOODBYE AND HUNG UP. NEVER IN MY LIFE HAVE I BEEN TREATED THIS WAY. DO NOT GO TO THIS DR, DR DOESN'T CARE EITHER. NO VOICEMAIL, PHONE WILL RING FOR AN ETERNITY. UNBELIEVABLY RUDE AND UNCARING STAFF.

I just called to see if they had any appointments available and the receptionist was extremely rude and unhelpful. I never even met the doctor but with a receptionist like that, he won't get my money!

If I could give 0 stars I would! Terrible service...the worst that I have ever had from any doctor or nurse! Receptionist was rude, facilities are not accomidating for small children, not clean at all! The doctor was not helpful and rude!

He a great dr.love and care for he Patients...