McCall and Sunflower Self Storage

My experience with Sunflower Storgage was not overall positive. I have had a unit with them for 6 year (recently closed). During this time I repeatedly asked them to repair both doors on our unit. This was never accomplished. Upon closing the unit I received notice that I would not be refunded my $150 deposit, with the cited reasons being: a lock left on the door and items left in the unit. While I cannot dispute that there may have been items left (I no longer live in Manhattan and I was forced to close the unit through proxy) in the unit, the lock cutting fee seems ridiculous as I left them a key to our unit for the last 3 years (hoping at some point they would repair the door). The staff is professional at point of contact and on the phone. However, the failure to execute customer requests makes this rental company a difficult service to recommend.
3 13 years ago (30-08-2012)