McDonald's

This location is definitely not my top choice to go to around the area. They forget to include toys in the kids meals and when we ask for them they have really old toys instead of what is being promoted on the signs and happy meal boxes. They have given us expired apples before. This last time we ordered a cheeseburger happy meal, a single cheeseburger, and a 6 count chicken nugget happy meal and they gave us 2 happy meals with cheeseburgers plus the single cheeseburger and we did not have any chicken nuggets. And when you get McDonald’s for kids they have their mind made up and are disappointed when their happy meals are wrong. Their cheeseburgers were very sloppy too. The employees at this location aren’t as friendly as other locations.

Poorest customer service ever! Wrong food delivered at drive through. Asked to exchange happy meal toy as we already had that one. Very rude staff who didn't want to do it. When we drove away and realized food was wrong, went into store & asked to speak to a manager. Gal said she was a manager when it escalated as I threw a fit, it became apparent she was not the top manager on duty.....if a manager at all! Will not be returning. Will drive 2 miles out of my way to another store before going to this store again. Kid-friendliness: Would not exchange happy meal toy for one we didn't have. Had to throw a fit to get a different one.

The black boy with long hair who work the morning shift Dec 29th has excellent customer service. Thanks you for being attentive and polite to customer in the lobby. He use words like "have you been helped sir" and "thank you happy Holidays". It's small stuff like that is what makes customer happy. Kudos to you!!

Went inside to grab some food and was there 30 minutes waiting for my food. 2 other people ordered and they got their number called, and got their food but they never called my number out, Then when I ask about my food they say I was wondering around, when I was standing there waiting patiently, and they even gave me attitude and said they went out looking for us when I was standing right there, worst McDonald's ever, horrible customer service, I've managed restuarants and am appalled how they "run" that establishment. I thought McDonald's had higher standards.

Order kiosk only, which is really annoying. Fountain has no ice. Did not receive drink cup until asked. There are place numbers that you were in your table so that they know where to being food, but they don't...bring the food? Instead, that call out your order number...maybe. And no it's not the number on your placard. It's the one on your receipt, which we didn't get. Noticed that they started calling out food items instead of numbers. It's like they have no idea what they're doing... Go somewhere else to eat.

This McDonald's location is pretty close off I-35 which is why we stopped on our way through Des Moines. It was fine, not the best McDonald's or the worst. The customer service was a little gruff. But our orders were correct and the food was good. I might aim for a different one next time but it was ok.

To start there was no line. I drove up and placed my uniquely exotic order of two hamburgers and a hot and spicy mcchicken at 8 pm at night. I was toLd to pull around to a spot. Three songs later I received my food. My hot and spicy mcchicken was fine, my hamburgers had zero onions, zero pickles, and zero ketchup. Wow, you guys screwed up a hamburger. How is that even possible?

If you live closer to the McDonald's on Douglas, it's worth the short drive to go to this location instead. Faster and friendlier service. Hardly ever have issues with my order.

Not my favourite McDonald's but I live down the street from it so I come here often enough out of convenience. They USUALLY get my order correct but the food is often messy or inconsistent in quality.Food: 4/5

Tina, Dakota and Mary were very attentive to provide great customer service in a day in an age where its hard to find, especially at 6:30 in the morning! Food was fast, made just right and place is super clean! Thanks for the great service!