MedTix, LLC

I have called numerous times and left messages and have never gotten a call back. Ever. I just tried calling and their mailbox is full. How the hell am i supposed to order supplies? Something that we actually NEED. If I could transfer I would. The one in Dover is so much better than this and I didn't want to drive all the way to Milford but it seems like I have to now. I'm pissed. SO PISSED! Is there someone that we can report these problems to?!
1 7 years ago (19-04-2018)

I won't even give them 1 star - horrible service. Never receive my CPAP supplies on time and even after several phone calls. I'm switching suppliers today!
1 7 years ago (20-03-2018)

My cpap mask broke, so I ordered a new one through Medtix. Two and one half weeks later, I finally received my box of supplies. What was in it? Nothing but tubing, no mask! I left a message for the Medtix supervisor, Amy to please call me. Three o'clock the next afternoon and no response, so I had to call her. I asked if she had received my message, and she played dumb. I explained to her that I've been without a mask for over 2 weeks, which is not healthy for patients with sleep apnea. In the past, I would receive my mask the same week, but now she states that 2 weeks is normal while they reorganize. I asked her again if she received a message from a Rick. She told me that she received an email from one of her workers telling her to call a Rick. I asked her why she didn't return my call then. Her answer was, "I'm talking to you now aren't I"? I told her, "I HAD TO CONTACT YOU! Then she lies and says, "I'm still going through my emails". I told her, "Obviously you had seen mine because you remembered my name, so what's the excuse now? I explained that her workers follow her lead, so what kind of example is she setting for them? When we will finished our conversation, I asked if there was anybody, either in a corporate office or somebody over her, that I could speak to. I was shocked to hear that she was the individual that runs Medtix! I stated, "You're over everybody and you can't call back a customer" ? I continued, "What kind of example are you setting for your workers, and what kind of business do you run when you ignore customers requests to contact them"? Reading through past reviews they've received, I couldn't believe their rating, is an unbelievable ONE! Having dealt with Amy and her poor customer service, I can see why their ratings are so low, and confirmed to me that my rating of ONE, is richly deserved. I have begun my search for a new and more professionally run medical supplier.
1 7 years ago (22-02-2018)

Absolutely horrible service and rude personnel, ive dealt with this company for 4 years and i cannot stand them, hands down the worst company i have ever dealt with with any matter, im looking for an alternative for cpap supplies, any suggestions?
1 7 years ago (13-02-2018)

Horrible experience rude staff made 2 trips there , due to them being closed for a meeting. Returned when staff meeting notice on door said that would be over and it was not. I left a phone message they did not return it. When I went back for the 3rd time then they informed me that they didn't have what I needed anyway and gave me back my prescription
1 7 years ago (04-06-2018)