Mercedes-Benz USA LLC

Not even 1 star slow unloading
1 7 years ago (30-05-2018)

Great company!
5 7 years ago (14-03-2018)

Their phone system needs improvement!! You can't get a hold of anybody!!
2 8 years ago (27-05-2017)

I Got a brand new Mercedez-Benz 2015 C300 the luxury style with the grill that opens and closes. I got the car December of 2014, making my time with the car a bit over a year. For that whole time, my car has spent more time in the service center than I have with it. It started off with an ants that it was shipped with the car. it took them 2 months to figure it out. the ants would cover me and my 1 year old (at the time) while I was driving. then the grill would not open, it malfunctioned, and it took them another 2 weeks to fix because they had to order the parts. then it was the electrical, my car would not open. i would be able to drive to one location and then when trying to open the car using the remote or the door, it would not open, so i would get locked out of my car, in the rain, with my 2 year old daughter, they "fixed it". then the car would just stop. It would come to a complete stop and shut off and not turn back on, another "fix" they said. after that, the engine, apparently for a year, i have been driving around with faulty Pistons. for some reason after all the time my car has spent there, they did not realize that the pistons, were faulty, so my car would make a loud whirling noise, At that point i contacted Mercedez Benz usa for the 4th time and they said they would look into it. Within hours of getting my car back, it had the same problem. more loud whirling. and do you know what those amazing lovely people at mercedez benz USA would tell me? "we can offer you one months worth of payments for all your troubles" Yet my car is constantly going to need repairs and they are unwilling to either, replace the car, terminate the financial agreement or buy me out of the car which i was willing to pay for another one, i just do not feel safe having me or my daughter in the car with so many problems. They do not care about the fact the car is going to need constant repairs because its under "warranty" I am angry and disgusted at the treatment i am receiving from this car company
1 9 years ago (11-04-2016)

Impossible to contact anyone in Regional or Corporate Mercedes-Benz offices. Layers and layers of pushing buttons before you can get to anyone.
1 9 years ago (22-08-2016)