Mercy Health Physician Partners - Rivertown

Great doctor, but can't get ANYONE to answer a phone over there. Planning to drive to the office to have my question answered as it will be faster than waiting on the phone for a person to pick up.
2 7 years ago (05-04-2018)

Don't go there if you value your time and money. After a recent visit to Mercy Health in Grandville, MI, I got a bill in the mail for the visit, when my insurance is supposed to cover it, they took and copied my insurance info, and even charged me the $10 insurance copay! The later received bill said I'm "uninsured".... but they copied it and I thought they had processed the information in their computer system? Now I've spent a bunch of time calling numbers that aren't answered and I can't find the email contact for billing inquiries... leading me nowhere. I easily contacted a human who represents my insurance provider. The ins. rep. can send me paperwork, but suggested that I contact Mercy Health and inform them that they made a mistake and they should correct it, which I can't seem to do. Mercy Health has definitely proven not to be customer friendly. I can't even reach the facility that I visited via phone, about billing.
1 7 years ago (25-08-2017)

If you are looking for ethical health care, I would highly suggest to stay away from this center. This is the second time in a year and a half where the doctors have coded things wrong in my physical (which should be free) and I get slapped with a copay which I shouldn't have. I find it very unethical, as well as trying to get my bill figured out with manager GINA and to find out the doctor (Dr. Klein) lying regarding what we talked about to avoid me getting out of paying the bill. I will be changing my doctors office as I find this extremely not okay. I have had other run ins with this office of bad testing. I had the worst UTI of my life last summer - so bad to where I was bleeding from it and they told me nothing was wrong with me and to go home and drink water. Very poor care has been given to me and I am more than ready to find a new physician and doctors office who values their clients and their health.
1 8 years ago (22-05-2017)

Appointment usually are on time. Medical staff are up to date.
5 7 years ago (26-10-2017)

Nice people, but I was sent out without much to go on except the doc told me to gargle salt water. I have now been up since 2 am with horrible ear infection and no help today. I asked for an antibiotic for the first time in 30 years because I could feel it creeping into my ear, but the doc said no. I don't think the salt water is doing much for my throat or ear. Getting ready for a long and painful weekend.
1 8 years ago (04-03-2017)