Miansai

Absolute trash quality for the price and zero customer support. The designs are cool but I'd avoid buying anything from Miansai ever again. I've attached a picture of my broken tie clip which I wore exactly two times.

was originally happy with our purchase, bracelet was pretty and fit nice. Less than 6 months later the "silver" bracelet snapped in half.... contacted the sales team to get an exchange done for a new bracelet. I followed their instructions and mailed it to the repairs address with the order number and address to mail the new bracelet to. its been 6 weeks since i mailed back the broken bracelet. Ive tried reaching out via chat if my bracelet was received or if they issued and new bracelet, and now they have ghosted me.

I took a gamble buying a couple pieces from this brand online. To my surprise, the shipping was free and arrived the following afternoon, nicely packed. The pieces look great and as advertised. I'm not a jewelry connoisseur but it's a good look! I'll continue experimenting and monitoring the quality of these over time.

Quality is terrible. Bought a ring here and within 2 weeks the plating came off. Go somewhere else.

I had a great experience working with Jonathan here. He helped me with an exchange for a bracelet and went above and beyond to make recommendations that best suited my personal style. He was very friendly, a good listener and took his time showing me my options based on his recommendations.

I wanted to compare how things looked online vs. in-store. Online, the items look much weightier than they actually are in-store. The items looked extremely overpriced - you're paying $50+ for a thin piece of sterling silver or bungee cord. I did not see the value in their offering.

My friend and I were greeted upon entry with a sign that said the tea bar is closed today. The biggest disappointment as I was dying to try an iced tea. Staff is friendly, at least during my visit. Yes, I read the mixed reviews of the service. One customer walked in asking to return something. And being the eavesdropper that I am, I heard the sales person go "Can I have it?" as his first words. I did leave with a beautiful thin bracelet. The men's jewelry is unprotected, and all open for try-ons. Cool, but not safe.

Very poor quality. It took me a long time to admit because I love the design, but a few necklaces and brackets later, most useless within a few wears, I will never again be buying miansai. Shame.

beautiful jewelry for both men and women. very unique and I both a hook bracelet and a necklace. very happy with my purchases. check them out online but it's much better to go try them on at the store. my friend who wasnt interested in going changed his mind and bought a bracelet. sales associate was very nice and helpful.

I LOVE their jewelry. I had a minor issue with a bracelet and I was in there all of 5 minutes to have it replaced. Great customer service and very helpful employees!