Midas

The driver's side window of my '96 Ford Explorer came off the track. I took it to the Sunnyvale Midas on July 11, 2022 to have that fixed. They had tried calling shortly after dropping it off but I was unable to answer, so I had text the manager Israr to get an update. He didn't answer. When I called back, he told me they fixed the window off the track and replaced the power switch in the door. A $400 part that I did not ask for or agree to. I didn't actually need the switch. It wasn't a necessary part to put the window back on track. Aside from the extra, unnecessary costly part that I didn't approve, they did a lousy job putting the door panel back on. They cracked the panel in several places. And for some reason the switch is no longer flush with the door panel, so they used a screw to try to hold the panel in place. I am EXTREMELY disappointed in the work that was done. But I am even more disappointed in the response from their management. Israr had text me to ask how their work was. I replied with my displeasure. He never responded. I got an email from Ram Iyer asking for my honest review. That if I felt they deserved anything less than 5 stars to send him an email so that he could correct the problem. He never responded. I sent follow up messages to both. Neither one has made even an attempt to address the issue. They just continue to ignore me. I gave both ample time and opportunity to discuss my complaints and both have failed to get back to me. So I am leaving the 1 star review they earned.

It was a great experience for me. I had a heater issue with my Nissan rogue, when I went to the Nissan dealership for the fix, they quoted exorbitantly that procuring parts will take a long time. When I went to the Midas Sunnyvale store, Israr and Baljit quickly identified the problem and fixed the heater for a fraction of the price. People working here are very passionate and love their work. They are very skilled at fixing issues without cheating on the public with high prices. I highly recommend this store to everyone for all car maintenance /fix work.

I cannot remember the last time I was met with such a high level of kindness and professionalism. Fantastic service and truly enthusiastic staff. I always feel on edge getting work done on my car, and this honestly put me at ease. I cannot speak more highly of Israr. His management is top tier. I don’t know what else to say then GO FOR IT! great experience.Services: Tires

Excellent customer service! Mr. Israr Rafai was very helpful and helped me get the car servived, even when I did not have an appointment. Very honest and clear communication. I will be coming back here in future for any maintenance work.

Outstanding customer service. They really care about your safety and are very kind. From now on I'll be bringing my car here only. I'm really thankful for them.Service: Tires

I am very satisfied with Israr's customer service. Very competitive pricing. Fast service and very polite. I will be happy to refer my friends and family any day.Services: Oil change

Took my car for diagnostics on a busy Saturday morning. Someone from the shop test drove it and determined the issue within 5 minutes. Brandon at the desk was very friendly and he not only refused to charge me for the diagnostics but also gave me excellent tips on how to proceed fixing the problem. Excellent customer service and very quick and professional treatment.

I didn't have an appointment, but they replaced my brake pads and rotor very efficiently. This is the only merchant I've met that still has message communication experience a few days after service.

Had a lug nut stud replaced. Very reasonable pricing. My 3rd visit to this shop so far. Plan go there regularly.Service: General repairs & maintenance