Moren Inc.

I've been a dedicated customer at Moren's for nearly 45 years. Bought jewelry, watches, had watches repaired, gotten appraisals and referred countless friends and relatives there, too. They're excellent, honest craftsmen and people. WELL worth the trip!
5 7 years ago (28-03-2018)

My husband took his watch for repair. They were able to fix on the spot. Very professional, efficient, and high quality work at a decent price. note: slightly hard to find.. located below the bar... we will be back for any future watch or jewelry repairs/appraisals.
5 8 years ago (20-09-2017)

I happened to be looking via google for a place to get my battery replaced in my Wittnauer, not wanting to go to our formal jeweler out of location convenience, in the downtown Silver Spring area since it was much closer to my employer than our regular jeweler. Prior to going there I called and spoke to Luis/Louis explained what I needed, he suggested that I come in to give him a better perspective on what I needed to get done. I went in Dec 4, 17, he examined the watch. He told me he could do the repair while I waited, then he stated it would be longer because he needed to change something else in my watch. He suggested I go to lunch and it would be ready upon my return, that wasn't the case. When I returned he asked could I come the next day to pick it up, to my dismay I said ok. I wanted him to get it right, so I even suggested that I'd come back Saturday Dec 9 since he obviously needed more time. The red flags should've gone up when he suggested my Wittnauer has somehow been corrupted by water and that once he put the battery in he'd seal it. That red flag would have been due to my Wittnauer is waterproof and came sealed, so when Louis stated these two things I became alarmed but continued with the expected service. I went back the next day, my watch still wasn't repaired, he took me up on the Saturday delivery date stating he would call me to pick up it up then. He DIDN'T call Saturday, on Monday I called, becoming more suspect about the service and abilities of Moren, Louis specifically. I called Monday, my Wittnauer was still not repaired, he didn't have a projected date of delivery of satisfactory repair. It wasn't until the following Friday that I was able to pick up my Wittnauer, it wasn't because Louis called me , I called him. When I picked up my Wittnauer, while it was left there I was concerned about maybe this is a ploy to remove the diamonds from my watch. Nonetheless, I took my watch and departed. Two weeks later my watch stopped, I didn't call Louis on this occasion. I'd already reconciled he was out of his league with repairing this caliber of watch. Low and behold, my watch stopped again, I called Louis on Jan 21, 18. He asked that I bring it back, it was at that time that I explicitly conveyed to Louis my disappointment in his service and abilities and was more than likely not going to bring it back to him. Back story, I have a penchant for luxury watches. I bought these his and her Wittnauer (2k each) watches as anniversary gifts for my spouse and I in 2007. We also have his and her Movados, Tags, Cartiers and Rolexes. My spouse's Wittnauer has only had the battery replaced once since then, I can't tell you how many times she's gone to a full spa, swimming or bathing and gotten her Wittnauer wet without recourse. Our jeweler is in Columbia and Laurel Maryland and Tyson's Virginia, she had her battery replaced by the one in Laurel. I work in the downtown Silver Spring area which is why I opted for Moren. My wife and I have had many conversations about Moren's repair, she's extremely attached to the his/her thing. The Wittnauers are the least expensive watches we have, these are the ones we wear on a daily basis. She loves her Wittnauer and the compliments she consistently gets from girlfriends about it.
1 7 years ago (24-01-2018)

I had a watch battery replaced here. Great service and good conversation while you wait. I will definitely return here.
5 8 years ago (13-09-2017)

Moren used to be my go-to place to service mechanical watches but not any more. I recently brought in a 1970s Tudor Submariner with a rare "Snowflake" dial for service and the watchmaker not only damaged the the hands but also obliterated some of the lettering on the dial through an unfortunate mishap with a Bergeon tool. These watches typically sell for around $5.5-10k in unmolested condition and Moren managed to destroy thousands of dollars of value at a single stroke. To his credit the owner sourced what he said were new old stock Rolex-made replacement hands and offered to pay for a redial but I fear this will lower the value of the watch even further. I would recommend this shop if you want to fix an inexpensive watch or if a battery needs replacing but if you've got an irreplaceable vintage timepiece (or one with great sentimental value) that needs service, my advice is to try elsewhere.
1 8 years ago (29-05-2017)