Mountain Maids of Colorado

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Address: 7159 S Lincoln Way, Centennial, CO 80122, USA

Phone: (303) 346-8872

Website

State: Colorado

City: Centennial

Zip Code: 80122

opening hours

Monday: 7:30 AM – 4:30 PM
Tuesday: 7:30 AM – 4:30 PM
Wednesday: 7:30 AM – 4:30 PM
Thursday: 7:30 AM – 4:30 PM
Friday: 7:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews

I have very mixed feelings right now. If 2.5 stars was an option that's what I would have gave. 

First of all I was very impressed with their lead intake. They were responsive, very helpful, and even offered me a promotion they were doing off Facebook.

However, it's their ability to get the job done that really bothered me. I'm not gonna lie my apartment wasn't the cleanest but that's why I paid to get a move-out clean done. I did not want to take care of it. After a little less than 2 hours I got a call saying they were done. When I saw my apartment it seemed okay at first but I looked in the fridge and they didn't bother to move and clean the containers inside. So like 1/2 the fridge was cleaned and the other half was not. They cleaned the baseboards in one room but not the main living area. They wiped down the smudge on the door but didn't bother to do it on the wall right beside the door. Overall, it just didn't feel complete. It was just an extra 15 minutes of work, max. 

When I told them about this issue they offered to come out and complete the cleaning because of their service guarantee. 

Here's what I said, 

"Honestly, I feel bad having a crew come back for less than 15 minutes of work. But like, I used you guys because I didn't want to take care of this. So if there's another option like a $15 refund or something I would take that but if not I will totally take advantage of the service guarantee. The heating vents/baseboards have dust and dirt on them, part of the fridge needs to be cleaned, and there's smudges on the wall near the front entry way. That's all I really noticed before I had to get back to work. " 

I got no message back since I sent that and I got charged the full amount. 

tldr Great lead intake, incomplete cleaning, terrible customer service

I'll use somebody else next time

 7 years ago (19-10-2017)

No call, no show! I was at my house on time and ready for my appointment, but nobody showed up. It took me over an hour to get a hold of anybody the morning of. I was late to work and have to deep clean my house overnight because this was scheduled on the last day of our lease. They have multiple phone numbers, yet nobody answers any of them. The office manager, Amanda, was not professional or helpful in any way. She kept repeating "this never happens," but obviously it does. Instead of making up excuses about how you can't get a hold of your own employees, come up with a real solution. She kept giggling on the phone, claiming it was nervous laughter. I didn't feel that I was being taken seriously or that my time was valuable.

I would NOT recommend this company if you're on any sort of time crunch or expect a quick and professional response.

 7 years ago (31-07-2017)

Excellent Service!  We initially started out hiring Mountain Maids to do a move in cleaning of our newly purchased home in Highlands Ranch and we were very impressed with the level of detail that the cleaning crew did in our new home. The company sent two very professional cleaning ladies who spent over six and a half hours deep cleaning our home from top to bottom! Because we were so pleased with the outcome we  decided to set up weekly service with them (we are both professionals and can afford it so why not!) We have been impressed with the ongoing quality of the cleaning cleaning and the reliability of this company and their employees. We have been using them for the past 9 months and we have no complaints. The company offers a service guarantee and is very willing to return to correct any oversight if necessary. In my opinion the key to success with this company is being willing to pay for the amount of time they recommend to get your home cleaned right, which is what we do. It is always tempting to try something cheaper and we did briefly (one month)  try out another company that claimed that they could do the job for less, but discovered very quickly that you get what you pay for. Their employees rushed through our house and missed lots of things and when we called the company back to see if they would come and fix the problems they refused to do that because "you are not paying enough for us to guarantee anything". Mountain Maids on the other hand does not play the bait and switch game..they tell you how much time they believe will be necessary to  do a great job for you and if you agree to do what the recommend they guarantee satisfaction and will without hesitation return to correct any oversight if that were to occur, which in our experience is rare, but it's good to know that they offer that. Needless to say we switched back and plan to keep them forever! I have no hesitation in recommending them to anybody looking for a great cleaning company!

 8 years ago (12-11-2016)

We own four small rental homes in the area and I have been using Mountain Maids for years to do our move out / move in cleanings and they always do an excellent job for us.  I rate them five stars! They are quick, efficient and thorough and very responsive to our needs, and as an added bonus it's always nice to know that you will get a live person answering the phone when you call them during their business hours. You won't go wrong hiring Amanda and her team. JM

 8 years ago (10-11-2016)

We moved to Denver almost a year ago.  We've been using Mountain Maids of Denver monthly for the past 9 months.  They are fantastic, the ladies that come are always very sweet and work really hard.  They always do a very nice job.  The staff in the office is also incredibly friendly, knowledgeable and attentive.  They are always willing to help me with any scheduling changes or if I have any questions. 

 9 years ago (02-09-2015)

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