Mountain View Behavioral Health

Dr. Hanna should not even be called a Dr. She never listen to her patients she thinks she is above everyone else, she is rude, mean and hateful. My husband sees her and when I talk to her on the phone she is even mean to me and I have never met her. She needs to get some mental help for herself. She is a terrible person and I feel bad for the people in her office that have to work with her.

Dr. Hanna did not listen to me, was insensitive and ignorant regarding some personal issues that any competent mental health professional should at least have a grasp of, and ultimately told me I was depressed and tried to shuffle me out the door with a prozac prescription. I did not come to her for depression...I'm very disappointed in the way I was treated. I can't speak as to the quality of the other practitioners in this office, but my experience with Dr. Hanna was so unpleasant that I will be looking for another provider entirely.

Unlike most mental health counseling locations, I was actually able to reach the office directly without having to leave a voicemail each time I called. Also, it was an extremely urgent matter, so it was a blessing I was able to reach them at 8 a.m. in the morning and schedule an appointment a few days later. The office staff is dedicated and hard working. While I was unable to convince the person who needed help to come in, the office staff worker encouraged this person to come in when calling to verify the appointment. This location also has a large staff of highly qualified therapists. I am grateful to have found this group.

Do not make an appt with Dr. Hana!! She has horrible bed side manner and Is very condescending and doesn't care about the well being of her patients. I've struggled in the past with starving myself and excersing more then I should to lose weight. In my first appt with her she weighed me. I weighed 125 at the time and I was very honest with her about my problems. She then proceeded to tell me how I need to lose weight because I was overweight for my height. I then said well I'm 5'4 and 125 pounds and my physician has never said anything about me being over weight and I'm just here to get my medications I don't need a lecture about how I'm overweight. She then cut me off mid sentance and said well I can't prescribe you anything cause your addicted to medicationwhich I'm not I take all medications as they are prescribed I walked out and said I will be getting a new physciatrist and went to a very educated and resecful phyciatrist in chino hills.

Don't go to Dr.Hanna! The worst experience ever. I feel like I've wasted so much money and got nowhere .She has raised her voice to me and told me I wasn't listening to her when she clearly wasn't listening to me. She pushes medications on you even if you know they aren't the right fit for you. She guilt trips you after you decline them and brings them up after every meeting. She is currently refusing to refill my medication even though I've been out for four days. Her medical decision is to refuse antidepressants to me even though I've been on them since before I ever started going to her. You'll wait in her waiting room for 45 mins every time and when you walk in she basically asks you "How's your crying?" And hurries you out the door . Thanks to her I will be off my medication because of her refusal for a refiill until I can find a place that can fit me in to actually help me. I am hoping I'll be ok until I find someone to actually help me. Please don't waste your time with this woman. She shouldnt be able to practice this type of medicine .

Do NOT Schedule appt with Dr. Hanna Very condescending, doesn't listen, hurries you out the door rushing you out with medication that doesn't match your needs. Doesn't like to be questioned, challenged and never mind if you ask her a simple question. Front office staff is nice, very efficient.

Dr. Hanna was horrific. I’m just glad I brought someone with me to witness what happened. The other reviews about her were true for me too: on my FIRST visit she wouldn’t listen when I tried explaining the duration of some of my symptoms. Then she turned down the suggestion from my long time therapist for me to sign a release form so my therapist could talk to her. And weigh in on my new diagnosis. She had no interest in reaching out to her or consulting her first before diagnosing me with bipolar 1. She also abruptly apparently tested my ability to be cognitively aware enough to speak for myself, without telling me she was going to do that. She just threw questions randomly at me. I didn’t get a chance to explain some of my limitations in answering were due to LEARNING DISABILITIES. I sometimes just miss words when people speak and need them to repeat their statements because I have an auditory processing disorder. When I asked her to repeat it she turned away from me and to my friend and went “you heard what I said didn’t you?” And my friend said yeah then she turned back to me and refused to repeat the question. And she never explained to me WHY she did that. Apparently I passed but there was no followup. I understand the purpose of the tests now after I told my therapist what happened. Then she got confused by my pronouns which I get me using they/them is weird for folks so I told her to just use she/her and then she goes “Are you a lesbian?” And I can’t give her a straight forward answer because I’m still figuring out where my sexuality and gender. And so I’m like yeah, but the pronouns are a gender thing. And she asks “So you’re transgender????” And im like I DONT KNOW. I am genuinely working through my queerness but that’s not a part of my mental illness. She wasn’t understanding of the fact I’m questioning my gender. Then later she asks if I’m on hormones, I misunderstand. And then she goes “no, do you want to transgender” yeah she didn’t even say transition. And for me, as someone who is questioning their gender this abruptness was really jarring. She demanded quick concise answers and was impatient. Then she prescribed me lithium without giving me a full understanding of the side effects, and only prescribed me with a weeks dose, saying I have to go to an out patient facility to get the rest. She didn’t ask me if I was comfortable going on lithium or anything. I told her that the reviews for the facilities in particular that she suggested had been poor and I did not feel safe going to those particular institutions. Then she insinuated that mentally ill peolle leave bad reviews because they are ill. And insinuated that they are not in a capacity to know if they are being abused. Which was a major red flag to me. And she gave me a lot of push back when my friend asked if the outpatient program was a voluntary or involuntary situation because we weren’t familiar with outpatient programs. And she couldn’t give me a direct answer at first. But just tried to guilt me, saying that you can’t choose to come back if you leave. Despite the fact I said I have every intention of going, I just don’t want to lose my autonomy as a person. And she couldn’t even respect that. She said that voluntary and involuntary don’t really apply because it’s outpatient. She also told me I can’t go anywhere else. Just her. That she was “the captain of the ship”. And when I told her I have to move in July what are my options she just goes “you can’t stop treatment! You have to figure that out”. When i talked to my therapist she told me Dr. Hanna did not tell me my rights, or respect them. My therapist was appalled at how I was treated. Especially if you’re a part of the LGBTQ community do not go to her. She is ignorant as to how to navigate those issues with care. She also treats you like becaus eyou are mentally ill you have no agency or autonomy. She did not make me feel safe. 0/10.

My son has been a patient of Dr. K for 8 years. He never rushes, always has time to talk and more importantly listen. Great Doc!

They do not care about their patients. Worst care ever experienced. I have been dealing with doctors for over 35 years and am shocked by how bad Dr Hanna is.

Been seeing Dr. K for at least 8 years. He had been excellent and is a concerned and caring pscychiatrist.