Mt. Lookout Shoe Repair

This place USED to be run like a professional business. No more. I will never be back. In the few minutes I was there, The owner yelled at customers to read the 'policy' which now states any repair will take 7-10 days (!!) and there is an upcharge for 'rush' orders. The owner also threw his employees under the bus twice in two minutes. As I was leaving without dropping off my shoes, he asked me if I had read the policy and understood the rush job upcharge. When I said I had, he told me to have a nice day (as in get out of my store). If you want a professional experience, go to Clarence Howell in Pleasant Ridge. My shoes were ready in less than 24 hours, for less money.
1 8 years ago (10-04-2018)

Best place for shoe or leather goods repairs. They always do great work. Fast and reasonably priced.
5 8 years ago (18-05-2018)

Like some of the other reviews I’ve read for this shop, I have consistently been condescended to here. When I was accused today of having no common sense, guess what, I took my shoes to Clarence Howell Shoe Repair in Pleasant Ridge. I was welcomed with a big “Hello, how are you today?” when I walked in the door and treated with nothing but respect. Clarence also noticed a repair the other place didn’t and knew to remove a coating, not just pile on polish. (The other place wouldn’t even explain what they would do, just that I need the “whole process” — even new laces — which I did not.) And I can get my boots back today! Look at the reviews for Clarence. They’re a five not a three, for very good reason. That’s where I’ll go from now on. I see the owner of Mt. Lookout is offering bad reviewers a store credit. That’s fine. Just take my shoes into the place for me because those guys creep me out!
1 9 years ago (09-12-2017)

I am the owner of Mt. Lookout Shoe Repair. First off to all the great reviews: You have no idea how appreciative I am of the kind words. Any small business is tough because each person has to carry so much weight in order for things to go perfectly and perfect is what makes a great business! To all the bad reviews and to any in the future: I am deeply sorry that your transaction went poorly and would like to extend a $50 in store credit to anyone that has a bad enough experience to write a review. Sometimes things don't go correct and I am truly sorry for that. We do many thousands of transactions a year and that is not the norm, most customers are very satisfied and leave happy. I suggest you look at the work while in the store and make sure you are happy. If not ask for Hal or Mike Jr and get a second opinion on what has been done. Also, a quick courtesy call to see if an item is ready can be helpful if you really have to have that item no matter what! We accomadate a lot of emergency jobs and do repairs for the biggest name Dry cleaners in town so we are very busy and sometimes things aren't ready. I am very sorry, but it is somewhat the nature of this type of business. Thank you all and I'm incredibly grateful for your business
5 9 years ago (22-05-2017)

These guys do a great service. Fixed my shoes for a good reasonable price. I would recommend them to people around the mt. Lookout/ Hyde park area. Great location and service. Going to take my jacket there to get fixed before the winter.
5 9 years ago (19-07-2017)