Municipal Credit Union

I witnessed one customer service rep is very rude and aggressive to a lady who walked in just to do business. She didn’t have a name tag, but heavy set with glass and low cut hair. Her service is terrible and I never imagined to ever hear such rude behavior in a banking system. Without us customers, they won’t have a job. Customer Service training is definitely needed throughout this location especially with those ladies sitting in the cubicles.

Bank is great. The reason I give a 4 is that it need more branches and ATM locations. I have to travel to downtown New York when the MCU ATM is not working at my work. It takes me 45 min to go to the nearest by the time I finish at work, the bank is already close.

To the first teller nearest the customer service desk. Thank u so much for taking the time and patience today Thursday July 7th with my MIL when she was recounting her money and she made a mistake. Thanks for your patience with also helping to find her cane. Best cashier experience ever.

Made an appointment only to wait another 1hr and 30mins after my time. Also, Online banking extends wait call time as your waiting for Representative. My advice is to avoid banking with MCU altogether. There customer service is terrible

MCU is the worst bank EVER. I have been on hold for 3 hours trying to fix a problem they did. This is unacceptable for a bank to treat your customers like this they need to fix this issue before i close my account and move to a bank that cares.

when I first became a city employee, I was told that banking with MCU provided many perks. Direct deposit is processed sooner, interest is great, and you have access to good loans. Direct deposit is definitely processed sooner. I guess if you are living paycheck to paycheck that is a perk. interest is a joke. so is customer care. for months the website had a bug that did not allow me to register or access my account online. the branches are few and in between and due to the nature of my title, I never could make it in. Months after opening The account, i was finally able to access the online features aka view my balance without paying a fee. P.S. the mobile app AND mobile banking are still both bugged and dont work for me. phone support is also horrendous. There is an automated line which allows you to access a very bare menu of options but nothing helpful such as transferring money or stopping deductions. I discovered after a fee was taken out of my account that there was a minimum balance of $500 required after one year of opening the account. This had never been explained to me in the past. This was the last straw for me. I discovered that you cannot close the account online or via phone so I walked 20 minutes during work to try and talk to someone. The bank was in the style of a DMV. i spoke to a clerk and was told to grab a ticket. The queue was posted on TV screens. Finally when I was called I was told I would have to wait 6 weeks for deductions to stop before I needed to come back in person and close the account. TL;DR: MCU is inconsiderate, inconvenient, and offers little to no benefits for NYC employees. I was truly shocked to discover a credit union servicing so many people for so long could be so horrible. STAY AWAY!!!!

Customers should be allowed inside the bank when they need teller services. Why are we standing on line in the ATM area? The line is disrupting the flow of people coming in and out just to use the ATM. There is more than enough room inside the bank to stand 6 feet apart. There are other banks that allow customers inside as long as masks are on. This needs to change and soon.

Where do I begin? $32 fee for $2 transaction. I wasn’t aware of I was being charged for certain transactions. My experience has been ok with MCU. I’ll be using a different bank soon. I asked to have some fees removed because it added up to $200 and they are not covering the transaction, they are just charging me additional fees. Seems like it’s making me more in debt than resolving the situation. I reported my card being lost months ago and unauthorized transaction, never received a follow up.

awful; long wait time; had problems with getting out of an insurance program; closed account years ago; they're still mailing me invoices/statements as zero!

I hope someone from corporate office reads this review or someone who can better guide me. As Ive already notified a member via the 212 number that MCU has for assistance. One day back in October 2020, I called MCU to find out if I needed a appointment to come into a branch to deposit a check because due to covid 19 I have had to schedule appointments whenever I had a check to deposit due to a last name change. I could not simply put it into the machineATM. After that call to MCU I noticed that my card had declined the next day. I called to find out why because I have money in my account. The customer service representative told me I had been entering the wrong pin. I was confused because my pin had been the same since I had MCU for 16 years. I had to go into a branch to change my pin a week later. Fast forward to this month here April2021 I noticed a transaction that was unfamiliar to me, I immediately called MCU and asked what it was but the teller said it was a automatic withdrawal and I dont have any automatic payments coming out of my account. I told her to stop the charge and tell me if any other charges as such had took place. She noticed this very same charge had been taking place since october remember this is when I spoke with the teller about depositing the check no coincidence there. I believe that the representative that I spoke with is the person that is stealing from my account or who is committing fraud. Why because after that particular call is when everything started. I was even notified that my email was changed which would have allowed this person to see all of my transactions learn patterns and see when I have certain amounts of money in my account. I hope someone reads this and can start an investigation into that rep because if it was done to me it is being done to so many others. I urge everyone to check their account statements and look out for something that says equity. Also check your email to ensure youre getting them because that is how this MCU crook rep managed to steal from me by seeing my activity. I have never had a problem with MCU until now and this is disgusting. I want this person arrested if it is in fact the one who did it. It has to be a inside job to change certain details about my account.