NAPA Auto Parts - Genuine Parts Company

Stephen Wilson was very professional, knowledgeable and a great problem solver. Best auto parts store I’ve been to in Birmingham!
5 7 years ago (02-05-2018)

Great Customer service! I never have to worry about being treated different because I'm a woman. I get great service, great parts and talk to the staff about a football game without being treated like I don't belong there. Super friendly and go out of their way. Thanks guys!
5 8 years ago (14-10-2017)

The customer service experience began with the first call. After being told that other chain stores wouldn’t help me replace my headlight, I gave Napa a call and spoke with Abby. She reassured me that she would help me. When I got to Napa, Abby had gone for the day, but a young man named Alexander helped me find the right bulb and installed it for me. He even fixed the loose headlight connector so the bulb wouldn’t fall out. I cannot express just how grateful I am that these guys were available to help me. They made it so I wouldn’t have to drive home with limited lighting. Kudos to the Napa Auto Parts on Valley Avenue. Wish I could rate you higher than 5 stars!
5 8 years ago (17-11-2017)

Great service 2 days in a row. Might be my new spot!!!
5 7 years ago (18-03-2018)

Couldn't believe the amazing service I received today. I spent less than $20 dollars and you would have thought that I was spending $1,000. Wish I had caught the guys name but I was so impressed he remembered mine during the entire visit that I didn't think to catch his. I've never received this kind of service from any auto parts store, hell, not from anywhere in the recent years. Good on ya NAPA. You've got a new life long customer.
5 8 years ago (11-07-2017)