O'Banion Real Estate & Relocation Services

RENTERS AND MILITARY BEWARE! Aurora did a walk through of our townhouse rental and told my husband of the discrepancies to clean prior to a final inspection on another day. He cleaned all of the things she directed him to and at final inspection that she didn't allow us to be at because she didn't want to schedule an appointment with us she came up with MORE discrepancies that were not noted during the first inspection which is exactly why we wanted to be there for the final inspection. Now they are charging us a $250 cleaning fee and also will not give back our $1700 security deposit until 14 DAYS after move out. We are military members PCS'ing across the country and don't have time for their 14 days to "process a check". On top of this, we tried to engage with Todd the owner who didn't have time for our problems with Aurora and dismissed us. Do not rent with this company. You will not see your security deposit back when you do a final inspection and they will take much more from you. They want you to pay first months rent plus a months rent worth of a security deposit immediately but then won't return it to you in a timely manner. I never write reviews, but this situation warranted one. There are many other 1 star reviews just like mine that have also had problems with cleaning fees and security deposit returns. If they do reply to this, I can guarantee you that they won't actually engage with me or my husband to come to a compromise like I have tried to do. Don't make a mistake like me and rent through this company.

I rented one of their properties for 2 years before buying my first house and I think they're one of the better property management companies in Anchorage. I'm a little surprised to see comments complaining about their maintenance requests taking forever. I only had 4 or 5 requests over the course of my rental but someone always got back to be within 24 hours. One of the more notable issues was the fridge going out but they just went ahead and replaced it with a new one. Overall, I'm very pleased with the service I got. If I had one complaint, it's that they only do year to year leases. I prefer month to month after the first year but honestly, that's only a mild inconvenience. If I ever end up getting an investment property, I would probably hire them to manage it.

They were great at first, but then they started a downward trend eventually losing their best HOA manager Bruce Then they decided to hire ex employees from Bonanza realty. That’s when thing went really bad so we decided to change property managers and they strung us along with bare minimum requirements. The owner intentionally did not transfer appfolio informational requests from his account to our new account which should have been really easy, but instead decided to give us paper copies and flash drives of data. This means rebuilding the database from scratch. Thanks for the unprofessional last encounter O’banion. DO NOT TRUST THEM!

Only thing you need to know is that they charged us 150$ of labor to change two lightbulbs that were still on when we left. Bladently stealing our security deposit. We also paid $400 to clean the carpets and they cleaned them again and painted the clean walls fo 800$. Expect to lose your deposit if you rent with them. We reported them to the BBB and I hope to find other Anchorage renters who dont treat people so poorly. EDIT RESPONSE TO THEIR REPLY: I have seen the invoice and I would post it here if I could. It backs up everything I just said. Shoutout to Aurora too who said clearly "leave the reciept for the carpet cleaning on the counter and you will be good". We left it right there, and she still recleaned the carpets because why not, easy to double clean when spending someone elses money. Please feel free to give me a call, as you guys are the ones that screwed us with absurd charges... you have my number

Moved to anchorge from montreal canada with my wife and son. We had a very hard time finding a place. We didn't realize when we moved our credit score would go to zero when we crossed the border. Todd and his team found us a gorgeous home. We had a few maintenance issues that were resolved extremely quick. Great company, everyone we have talked to so far have been nothing less than amazing

Most unprofessional company I've dealt with. Waited 3 weeks to fix our heat after countless attempts to get ahold of anyone we had to contact a lawyer to get anything done.

We bought our house while we were still posted to Ft. Richardson in 2012/2013. Shortly after, we received orders and needed a property manager. Todd and his team took care of our home for 7 years. During that time they were available when we called, promptly responded to every inquiry, and communicated clearly with us. When it was time to sell, recently, we used O'banion to sell our home. We were able to close promptly with minimal issues, even being located on the east coast, 4 time zones away.

O’Banion Real Estate and Relocation Services has revolutionized the house leasing process and I could not be happier with their service! High quality work: professional, personal and efficient. Todd O’Banion and his team make you feel like you’re entering into a mutual deal with a business partner. Todd being the owner of the company, instilled in me confidence that my property was in good hands. They do all of the leg work. O’Banion Real Estates stringent and detailed screening process insures a responsible and reliable tenant. His team responds rapidly, I like to give a shout out to Aurora by the days end at the very longest. They’re thorough, meticulous and the kind of team you want to be in business with. Within weeks, they placed a clean, respectful and financially stable renter into my home. When I first started this process I was worried about renting my home. I’ve considered restructuring my entire portfolio to invest in more rental properties so that I can expand my relationship with O’Banion Real Estate because of how easy they make the process. If you’re not using O’Banion Real Estate to manage your rental property, good luck.