Office Depot

The Store Manager lacks customer service & ability. I wanted to return some items that were purchased on their website, mostly cause it took 3 times of reordering the same items to actually get them. By that time, I had ordered them a separate time. So I had more of them then needed. Since they are an online only product, the manager could not do it. She was not polite about it either. I mentioned that it was odd that the Northtowne location was capable of doing it, she didn't even bother to respond. I swung by there while running an errand to save time, she irritated me enough to write a review after starting the return process online.
1 9 years ago (28-12-2017)

I have had two of the worst customer service experiences of my life here. After the first, I decided not to utilize office depot again, yet, against my better judgement, here we are. This time, I ordered a small print job in preparation for an important presentation I have tomorrow. When I placed my order, it said it would be ready by 7pm. When I went to pick my order up, I was informed that, not only had it not been started, they would not do it until morning (the store opens after my presentation will be over). My order consisted of 3 PDF documents that would have taken 10 min to print at the most. If you have any other options, avoid this place!
1 9 years ago (28-11-2017)

Will selectively do price matching - refused to consider Amazon. Speaking with the manager was equivalent to talking to an ash tray - more second hand smoke than a Virginia St casino
1 9 years ago (15-01-2018)

Long wait time in line. Lot's of employees walking around not doing much of anything it appeared.
3 8 years ago (31-05-2018)

Constantly in here and deeply understaffed in the print department. When the jobs get completed the work is fine, the regular m-f print specialist is helpful and positive but can't do everything herself. Just a suggestion, maybe the supervisors that continually walk around doing nothing can help her out. Taking business elsewhere.
1 9 years ago (14-07-2017)