Once Upon A Child - Reno

We love how kind everyone is. And the prices are amazing
5 7 years ago (03-04-2018)

If I could give 0 stars, I would. I have sold, bought, and looked a handful of times and never once have I ever been offered any assistance on the floor. After my last couple times of attempting to sell, I will never be going back and I will never recommend them to anyone. Recently, I went to sell a double stroller that alone retails $400 along with multiple add ons, some being to convert it to a triple stroller, I purchased separately. I used it ONCE and it all looked out of the box. Now I understand they can only pay out up to $200 per iitem and it's based off a percentage of I think 40% being the highest maybe it was 60%, but they offered me $80. For all of it. I was beyond baffled. That should've been my last attempt to sell, but it wasn't. This last time I brought in literally an entire mini van full of clothes, toys, bed accessories, etc. To start with, nobody at any time offered to assist in bringing anything in, they didn't even offer to hold the door open for me. After I've brought in at least half of the stuff, they begin to tell me that some of the items they can't buy anymore (brand new play mat), stuff is dirty, etc and everything needs to be brought in ready to go on the floor. While I admit some of the toys could have afforded to have a little wipe down, all of the clothes were just washed and nothing was excessively dirty. I'm sorry, but do your employees do anything besides ring up customers and sort through children items to criticize and most likely not even buy? Because they sure aren't actually assisting any customers. You are buying children items, it's not going to kill them to have to maybe wipe down a few things. I am a mom of three under 3, I obviously don't have all the time in the world to clean and sell all of these items, hence where resale stores come in. It's insulting that a children's resale store will make hundreds off of items they will only pay you nickels and dimes for and all they do is tag it and put it on the floor. That's ridiculous to me. Not to mention, they were rude about it and when I stated I would be taking everything back and not selling, I was once again not offered any assistance in taking everything back to my car and told "well here is your sale info paper for when you've cleaned everything and decided to bring it back." Haha. Yeah, not happening. I will NEVER be coming back to sell. I will NEVER be coming back to buy. And I will certainly never be recommending them to anyone. Don't waste your time. You'll most likely be treated poorly and insulted in the process.
1 7 years ago (25-01-2018)

Love to shop here great selection and prices.
5 7 years ago (22-03-2018)

This place as a great veriaty of clothes for a low cost.
5 7 years ago (04-04-2018)

Good deals for kids clothes up to 12. They have every holiday clothes. Not really good on payback for there customers..
3 8 years ago (10-11-2017)