Ortzi

An absolutely outstanding hotel. Excellent, friendly and professional service. Really comfortable and very modern room. Great location. Free drink prosseco or approx spritz at the bar every evening between 4pm and 6pm. The only thing lacking is complimentary bottles of water in the room. Highly recommended. Would stay again! Rooms: Very modern with many amenities. Only thing lacking are free bottles of water in the rooms.

We found LUMA hotel through their reviews & our stay was better than expected! From the moment we walked in we felt all of the staff were kind & attentive to anything we needed. They also sent up their robot to our room to deliver a gift for our son. Thank you Deborah for that, just so sweet! My son is still talking about it. Roc Steve was so helpful with any questions we had, our bags & doing valet as well! Rooms are clean and well put together, have all the amenities needed! Stay here, proximity is super close to Bryant Park & Times Square!

My girlfriends and I looked for a while for the perfect hotel for our weekend in NYC before deciding on Luma. We made the right choice. This hotel is in a great location, walking distance to Bryant Park, Rockefeller Center and Times Square. The suite we stayed in was great; very clean and bright. The service was impeccable. The staff was friendly and made us feel welcome every time we walked through the door. I highly recommend!

The hotel : location , the best , the rooms : spacious, clean ,excellent and clean shower room, , great service by a very friendly and amazingly helpful staff making this hotel a very special and pleasant place to stay. The restaurant and bar downstairs are a great and comfortable option. Park and all you need, within minutes of the hotel. Highly recommended. We were 3 in the room and it was very comfortable. We would love to be back.

Just stayed here with a friend and loved everything about this hotel. The location, room, and staff were excellent. The room had a great view and was cozy and comfortable. Loved the extra touches like the sound machine and Nespresso for our morning coffee. We had the most interaction with Iris at the front desk who was especially lovely and warm, as was everyone with whom we spoke. They went above and beyond to help make our stay enjoyable. Will definitely be staying here again on a future trip to NYC.

We just found the unicorn of hotels in NYC. Clean, modern, convenient, spacious rooms 2 king beds for real!, plenty of storage space, mini fridge, room to walk around, umbrellas in the room, kid sized robes, decent sized bathroom, quality toiletries, and QUIET! We seriously didn't hear a single siren or horn during our four night stay at LUMA Hotel Times Square. Did I mention Alina the Robot is such a fun and cute way to get room service? And the staff, especially the Valet, are all incredibly welcoming and professional. We will definitely keep LUMA on our list for future trips to the Big Apple. Thank you!

We’re in manhattan for a biz trip. Booked this hotel for 2 nights. Very clean hotel with updated rooms and amenities. We had breakfast included and the service is great. There is plenty of choices sweet or salty. I like salty and as u can see from picture they have Italian cured meats and cheeses. Definitely a come back for me! Check in and out very fast and efficient. We were on the 5th floor and the noise is not bothering at all. Love the smell of new sheets and bed.

Very nice hotel in the heart of Times Square. Great location. Bryant Park and 42nd Street & Broadway is a block or two away. Staff are super friendly. Hotel is squeaky clean and modern looking. Room was pretty decent size for New York with two large comfortable king size beds. Rate was really cheap, especially for the week before Labor Day weekend. I’ll be back.

I along with my mom and two kids was scheduled to stay at LUMA Hotel NYC on December 27, 2022 through December 30, 2022. However, I was also booked on Southwest Airlines to fly into NYC. As most of us know, that is the same week that Southwest Airlines completely fell apart. My mom and I did everything possible to find a way to NYC with no options! We were stuck with absolutely no way to get there. Everyone in NYC was so helpful in cancelling reservations and providing refunds including Broadway but Angel Diaz Front Office Manager refused to help us out. We were asked to provide proof that our flight was canceled, which we did, only to be told that we would be given a future stay credit that could only be used at the NYC location through June 2023. Unfortunately, we are unable to travel again in that time frame so we will lose $2,065 even though the hotel immediately canceled our room once we reached out as soon as we were informed of our canceled flight! So, the hotel was able to rebook the room AND keep our payment also! I would never book a stay with such greedy people again! We lost $2,065 and they made more than that! Such a shame! **Update since hotel response** The hotel response speaks for itself. This hotel offered a credit for a stay that we can’t use instead of offering any actual help or understanding. 10/10 do NOT recommend this hotel. If you’ll see other reviews then you’ll see that others have rated their customer service poorly also.

Great hotel with an amazing vibe. everything was great but one person stood out and made out stay EXCEPTIONAL and that was JONATHAN the bell hop/doorman. His positive attitude and energy was superb. We were out and about int he city close to Central Park and I was standing outside a store waiting on my family and Jonathan saw me and came to say HI. We talked for about 15 minutes while my family shopped. When we were leaving we were confused on which Subway to take back as it was our 1st time. Jonathan not only tells us how to get back but he WALKED US about 1.5 blocks to the steps of the Subway. WOW!!! WHO DOES THAT!! Jonathan, thank you for looking out for my family and being so awesome. Management - Please recognize Jonathan. what he did for us is completely out of his job scope but when hospitality is in your blood you just have it. Dont let him go or I will hire him in a second.