Pacific Grill Events & Catering

We were here for an event and had a great time. Parking is a little bothersome, but that's to be expected. One of our people had their jacket stolen from the coat rack that is *right next to the front door* (and therefore stupidly easy to steal from). His keys were in the jacket, and so his car was stolen too. Don't leave anything in your jacket at the coat rack. Or don't use the coat rack at all.
4 8 years ago (12-07-2017)

Father's day BBQ at America's cat museum. The most horrible food I ever had and $15. For a hamburger or hot dog or gross ribs. Also they published one menu items but served other food. Never ever would I hire them or pay to eat there food. I can't believe they are in business selling the discusting food at the prices they charge.
1 8 years ago (21-06-2017)

Complete nightmare; stay away if you have a personal event you'd like catered. This is a shortened copy of a letter we sent to the owner and the catering manager. We got no response, a simple "thank you for your feedback" would have gone a long way to easing our anger. Issues Leading Up to Reception • Event Coordinator took days to weeks and required multiple emails to get back to us over simple questions and requests • When we did get an updated quote it was never 100% correct, either the headcount was off, the food menu was incorrect, details were never updated (wait staff, rentals, etc.) • Less than one week before the event, we got a surprise increase from rentals, which clearly shows those rentals quotes were never updated. Our quote went up by a few hundred dollars, as it was never updated in the system despite our numerous requests for an updated cost quote. • One week before our event, the event coordinator quit or was fired and we received no communication from management that this happened. We only knew because the original coordinator sent us an email; a one sentence announcement in the midst of other business items. This was absolutely shocking considering how big the event was to us and the many problems we had with the event coordinator to begin with. She had promised us less than four days prior to that email that that we were her only priority (and only event) for the next week. • Our special order beer keg was never actually ordered, despite confirmation in BEO as of 3/26 it was. Luckily, the new coordinator was able to track one down two days prior to the wedding. Issues During Reception • The bars were not set up per our agreed-upon design with LeMay; we clearly had requested both bars be close to the buffet. • We spent a lot of time and effort on creating a seating chart for our event; we placed the people most important to us closest to the head table. Unfortunately, the staff didn’t follow our layout – so the head table wasn’t in the center, the bride’s family was nowhere close to her, and the groom’s family was split up into different sides. While this may seem like a trivial detail, this was perhaps the most angering. The new coordinator was given the attached layout the week of the wedding, with specific instructions to set up Lemay as detailed. The fact that he completely disregarded our request was inexcusable. • There was no plates for seconds at the buffet even though the actual headcount at the wedding was less than what we had discussed (6 people didn’t come that we had planned to come). The mother of the bride had to argue with the wait staff to get another plate – she was told that the plates were dirty and that she couldn’t have another. Only when she got angry and said she’d already paid for this food did a small plate magically appear. • The sweet tea tasted terrible – the original coordinator admitted you guys didn’t have one on your menu but didn’t offer an alternative. A wedding is NOT the place to experiment with new items. • Cornbread mislabeled (with and without peppers signs were on opposite items) • Guests were served coffee at the beginning of the reception but we had several guests tell us that they looked for coffee when cupcakes were served and by that point there was no coffee available Issues after reception • We were charged for bottled beer, which we didn't host. We had to dispute the charges for the non-hosted beer, which management did agree to credit. • Despite new coordinator’s claim to not know we were hosting soda, we were charged for half the guests’ soft drinks. Pretty embarrassing for guests to think we were willing to host beer and wine but were too cheap to cover soda While our event is over, we wanted you to be aware of our dissatisfaction with your company and hope this letter can lead to changes so the next couple that has a wedding catered by you doesn’t have the same regrets as we do for hiring Pacific Grill.
1 12 years ago (20-08-2013)

The food was great and the place was beautiful.
5 9 years ago (13-01-2017)