Paul Mitchell The School Rhode Island

THE WORST STAFF AND WORST TEACHERS!! BEWARE!! Their deals are not worth the aggravation of dealing with terrible, subpar service and with being treated like a second class citizen. LAURIE (LORI) IS INAPPROPRIATE, RUDE, AND UNPROFESSIONAL AND SHOULD NOT BE ALLOWED TO TALK TO CUSTOMERS. She yells at customers and treats them with disrespect, without courtesy, and with the utmost rudeness and unprofessionalism imaginable. This behavior and treatment is unacceptable and inexcusable!!!!! Paul Mitchell School needs to get it together, become organized, and is in dire need of training its trainers. How are students supposed to learn with such inept level of leadership? It is no wonder why students are just as rude as their teachers. ABSOLUTELY A NO-GO!!!! Not worth the time consumed, the unnecessary aggravation, and the terrible haircut. DO NOT EXPECT STYLING if you are buying a package. STYLING = BLOW-DRYING with a slight chance of combing. It took nearly 4 hours to do a regular haircut!! I understand that the stylists are students but to have to wait 4 hours for a cut is not right and customers should be forewarned so that they can adjust their schedules accordingly. One haircut, wasted my entire day and threw off my schedule for the weekend and next week. THIS IS UNACCEPTABLE and the director should take precautions how to properly organize and properly train her team to prevent such unfortunate occurrences. Leadership starts at the top and needs to provide the correct guidance to teachers and staff. UNDER NO CIRCUMSTANCE SHOULD A TEAM LEADER OR TEACHER BE ALLOWED TO SCREAM AT CUSTOMERS!!!!!! UNDER NO CIRCUMSTANCE!!!! THAT IS ABUSIVE BEHAVIOR AND NEEDS TO STOP NOW!!!! LAURIE/LORI WAS SO LOUD THAT SHE WAS HEARD OVER THE EXTREMELY LOUD MUSIC PLAYED AT PAUL MITCHELL SALON. SHAMEFUL BEHAVIOR!!!!!
1 7 years ago (01-04-2018)

I had a Groupon that offered a haircut, conditioning treatment & highlights. I told the student how many inches I wanted my hair to be cut but she cut it a LOT shorter than I asked her. When I told the teacher about it she didn't care & said "don't worry hair grows back." When I asked for angles in the front of my face the student completely messed up & it's uneven & extremly choppy. Even after toning my hair after the highlights it had a green tinge to it. When I rebooked to get it toned they wanted me to pay for the toner even thought their policy is to fix it for free. I ended up paying an extra 55 dollars for a botched haircut & green tinged hair. Just remember they are students & do not have much experience. Essentially the customers are guinea pigs. Just beware of them & remember they're cheap for a reason.
1 7 years ago (24-04-2018)

Absolutely horrible experience! I went in for a haircut and balyage. I was told by the teacher that my hair would not be able to be balyaged because it was too dark, even though the ends of my hair were blonde! Then i recieved a very uneven haircut which wasnt checked by a teacher after the student cut it. After about 3 hours of wasted time I left with a awful brunette dye job and uneven haircut. I am very dissatisfied with the service will not be returning!! Dont bother trying to save money by going here instead of a normal salon it just isn't worth it! I do a better job dying my hair at home with boxed dye and I'm not even a cosmotologist !!!!!!
1 7 years ago (11-04-2018)

I've been there a few times. Jake, my stylist is AWESOME. Very professional, clean, great place to get all of your beauty needs. The professor's there make you feel comfortable.
5 7 years ago (28-01-2018)

I booked a 9:45am appt at the salon. I wanted platinum hair. The girl did baby highlights instead. I wasn't happy with the way it looked (it was nowhwre bear blonde nor a solid color) so they had a new girl fix it since the first girl had to leave. The new girl redid it, cut my hair and didn't even put ANY layers like I asked. And guess What? Still just highlights, no platinum or solid color anywhere AND WORST PART is you can still see the line from the old hair dye regrowth. I paid over a hundred dollars and ten hours in a chair for my scalp to be red and my hair to feel like straw. The girl rushed through the end and didn't even finish blow drying it. I have NEVER had such a horrible experience at a salon! :(
1 7 years ago (02-03-2018)