Penske Truck Rental

Do you want to be stranded on the side of the highway for 2-3 hours in the middle of nowhere Nebraska? Do you want to get almost side-swiped by a semi-truck while waiting for a tow truck on the side of the highway? Do you want to get towed for 4.5 hours to get to your destination? If yes to all, you came to the right place! I was fairy disappointed with the outcome of my rental. I completely understand if it was tire puncture from running over anonymous objects, however, this was 100% preventable on Penske side. You can see from the pictures that the tire on passenger side has delaminated not punctured. 2 more photo shows driver side tire that is degrading and "acceptable" to be rented out. The worst part about this was that the truck was supposedly "serviced" recently according to the service log. The destination Penske location in my final destination was a big help and made it right. This is the exact quote from Penske website: "Then choose the right truck for you from the newest, best-maintained rental trucks on the road." - My truck had 78k miles, tire was worn out that it delaminated.

We rented a one way cargo van last minute, the day of! and it was the most seamless rental experience. Customer service was great and this location had good inventory. Wes was super friendly and helpful with our requests. Would definitely recommend checking out this location for any of your moving needs!

Wes, Nick and Sage - but especially Wes, all went above and beyond to help me get a truck and not just A truck but the specific size I needed to ensure we could park it in our spot in the city to load it after ABYSMAL experiences with both Budget and U-Haul left me, last minute, without my long standing reservations for a big cross country move. All these young men were kind, easy going and professional. A sharp contrast to the customer service I experienced at the other aforementioned businesses. They were even able to get me what I needed a few days ahead of our departure date which is allowing me to actually take a deep breath and focus on saying goodbye to a place I've known for 20 years and prepare for a huge life transition, instead of waiting on tenderhooks for a "probably not gonna have a truck for your reservation - oops - nothing we can do - good luck" panic of "now what do we do!?!?" I was facing with their "competitors." I use that word lightly, because my experience was on a totally differnet level with Penske. They can't even begin to compete. If you are on the fence about possible spending a little more for a Penske truck, if that's what it comes down to - don't hesitate. The only reason I didn't initially go with them, despite a few friends suggesting them, was that the quote was a little higher and I figured "they have to all be the same right? So might as well save some money" WRONG. They are NOT all the same. The peace of mind and respectful, HUMAN customer service is worth every penny in an of itself. Moving is already hugely stressful. The team at this location only made that reality LESS stressful where the other two created nothing but stress confusion and frustration that was enough to start pulling your hair out. THANK YOU!!!! I will be a life long Penske fan because of this.

Most seamless and easy car rental I’ve ever had. Staff was friendly and helpful. Got me in and out really quick. I will definitely be using Penske for all my future truck rentals. Can’t speak highly enough of them! - Emily Welsher

They are always amazing and take great care of customers

If I owned the company I worked for I would stop my account with this place. The truck we rented had bad tires. The staff didn't care. If I were to run this truck through a roadside inspection or weigh station they would red flag on many issues. I am a commercial driver and absolutely hate when we have to go here for a rental. The staff ignored me when I walked in the door and actually went out to park a truck before helping me. I waited a full 15 min before I finally got help.

Ethan made the whole experience the easiest and most efficient we’ve ever had! The truck was very clean and all the moving equipment was provided promptly and neat! Thank you Penske on Kalamath!

My first time using Penske truck rental on Friday October 26, 2018 and I will never use any other agency besides Penske. The absolute best #1 in customer service, complete professionalism, showed their true colors as human beings and the "only" way business should be run. The lasting impression my experience will have is definitely priceless. I will never forget and definitely highly recommend Penske. Don't even bother renting from anywhere else, they can't compete!

This morning I was surprised by a $94.00 charge on an old Penske bill - for a truck I had returned 20 days ago. I called this Penske location, because it was where we dropped off the truck. A young man named Marcus was very helpful - he pulled up my account and e-mailed me a copy of the new charge. He also gave me the phone number for his supervisor in case I had further questions. Well, I did have further questions. So I called the supervisor and left a message. No answer. An hour later, I called again, left another message. Still no answer. I didn't expect much, I just figured that I could get a little more information, or at least a direct number for customer service. But he never called me back. I started to go through phone numbers at the Penske website, and after a number of dead-ends I was finally connected with customer service. A man named Juan saw right away that there had been a mistake. He apologized on behalf of the company, and refunded my money. I still haven't gotten a call back from that supervisor, hours later. My problem is over, it's been solved, but Penske? They still have a problem. After spending nearly $900.00 on a rental truck, I deserved a return phone call that never came. Marcus and Juan did right by me, but this other guy is the kind who will drive Penske's business away.

The employee who helped us was great, but they were understaffed so it took too long, the shocks on the truck are worn out and the interior had obviously not been cleaned even though we were told it was sanitized. There were food crumbs, French fries and popcorn all over and when I wiped down the surfaces my antibacterial wipe was filthy. The outside of the truck hadn't been cleaned either. Not a great experience....