PetSmart

I go specifically to the PetSmart on outer loop because there's a manager there named Lance who is just amazing. Last time I was there, about 2 weeks ago, I was afraid I was going to get there after closing and my dogs use veterinary formula so I called to tell him I was coming and I was going to be there like you know 2 minutes till closing and he said don't worry about it I'll keep the store for you which I was so grateful for and then of course having done that I got every light green so I got there and was able to purchase everything I needed before closing time; but the fact that he was willing to wait for me so that my pups could have their Royal Canin gastrointestinal veterinary blend was just amazing. Thanks again Lance!

This is my favorite place to go and visit with my dog to get pet food and things. Always busy and the staff are always very nice if you need to find something in the store. I like the fact that you can take your pet inside and shop with you. Always a great and fun time inside the store.

You can adopt a cat and get everything you need for that cat in one store. Prices are fairly competitive and it doesn't seem too busy whenever I go.

Ordered several items I needed for my sick JRT who is 18 years old I didn't want to take her out or leave her alone. The order was correct and delivered in an hour and a half. No complaints .

My groomer was super sweet to my very frightened 100 lb Lab. Though he had been to a groomer years ago, i think he thought he was visiting the Vet clinic lol not sure where his fear comes from. Sad to see him so unsure of himself. He is my service dog and never leaves my side. Also could be an issue with him. They dealt with it very professional!! I usually bathe him myself.

No employees anywhere to help. The shelves are SUPER DIRTY/DUSTY. The cats they have up for adoption have dirty littler boxes! I watched as they just pour new litter over the dirty pile of urine & feces So sad for the poor yellow tabby cats stuck there together. The cat "Becky" next door is treated just as poorly

The staff is friendly, and they do a decent job of cleaning up after someone's pet pees or poops. The store is well stocked. However, it is very pricey. There is a Banfield Pet Hospital located inside of Pet Smart, so that is convenient.

I go for grooming mostly. The last 2 grooms were just OK and my dog have 3 big nick from shaving on him. Or the grooming could have better. As far as shopping, no issues.

I had a horrible experience with the groomers at this location. I brought my 6 year old pug to have him get his nails trimmed and groomed, and I get a phone call 30 minutes after dropping him off saying that he’s ready to be picked up, but they couldn’t trim his nails “because he wouldn’t let us.” I offered to hold him while they cut his nails, considering he’s much more calm when I hold him, and then I was told “I can’t go back where the workers are, and he can only get his nails trimming while he’s on a table.” They also told me I need to put my dog on a sedative next time so he’s “much more calm.” This is super unacceptable, very unprofessional, and I hope something gets done about this. I basically just brought my dog to get a bath, which I could very easily do at home. Thanks for nothing

I'm writing this review because of the manager Adam. I worked here for almost a year. I loved my coworkers and I always ended up buying something cute for my cats. The only thing that made me leave was the manager. If you see him: he's a tall guy on the outside but very small on the inside, White guy, very slim I'm only writing this because I had a DoorDash order. I don't feel comfortable going into the store anymore because he's very hostile. The DoorDasher needed help finding something and didn't speak very good English. So he gave the phone to the manager. Once Adam realized it was me he hung up and canceled my order. He refused to help the DoorDasher so he just left. As I was going through Google reviews I wasn't surprised to see there are several people complaining about the manager and about getting bad fish. Adam struggles to keep employees so he struggles to have coverage on the floor. Which means there are people covering the fish wall that have absolutely no idea how to take care of fish. Customers if you're starting a fish tank and you don't know what you're doing, this is not the place for you to start if an employee doesn't know something they'll Google it just like you. Adam also struggles with educating employees about how to sell animals safely. He has no problem telling a customer no if he or an employee doesn't feel comfortable selling them the animal. The issue with that is he has very little compassion and doesn't want to educate the customer. So most of the time the customer would just come back into the store when Adam is not working and get the animal they wanted. I also witnessed major abuse of the birds in the back. On my second day I witnessed another employee snatch birds out of her cage with her bare hand and shake them in a box. The birds will sit in the back for months. One in particular sat in a back room for 8 months before putting it on the floor. By that time it was basically crazy from having little interaction and being around other stressed out birds in a small cage. Customers get none of that knowledge before you buy the bird. We also split up a bonded pair. The other bird basically died from the inside out. He was clearly brokenhearted and none of that information was given to the customer so she brought the bird back because of behavioral issues. There's a huge lack of communication at the store. I think about the lack of care animals receive every day and it makes me feel so sad and useless. But it makes me furious a corporation like PetSmart that has enough money to take care of their animals, is so oblivious to their needs before they reach their "forever home"