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Reviews, get directions and contact details for Pizza Hut

Pizza Hut
"Find your nearby Pizza Hut® at 3003 NE Vivion Road in Kansas City, MO. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery."
Address: 3003 NE Vivion Rd , Kansas City 64119, MO, US
Phone: (816) 455-0035
State: MO
City: Kansas City
Zip Code: 64119



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Reviews
Ordered through the app, which it stated, our order would be ready in 13 minutes. Ok, cool, surprisingly fast. Then, to get to the drive-through window and our order wasn't ready, nbd was there with 6 min remaining on the app for when it was "supposed" to be ready... 25 minutes later, we finally got our order. Although the wait time was a bit excessive, the food was edible. Not the best for how long they have you wait.
I ordered my food for carry out and it was done and fresh in like 15 minutes! Absolutely Awesome. The workers are so nice kind, they treat you with respect and the workers are also very joyful which makes you feel comfortable. The atmosphere is super chill, inside and outside. THEY HAVE A DRIVE THROUGH!!! Which in my opinion is super cool Services was amazing. The Food was EXCELLENT. Well cooked, fresh, HOT, and saucy I absolutely loved this Pizza Hut and I will definitely order from here more. Recommend 10/10 Any spanish speakers on site: No Affordability: 8/10 Public Restrooms: No Parking: Comfortable and accessible Kid-friendliness: Super friendly environment
We ordered online at 8:52pm, with an expected delivery time of 9:30-9-40pm. At 9:26, we were notified that our order had been delivered. I am well aware that sometimes my address can be confused, as I am XYZ Avenue, and the next street over is XYZ Terrace. Mail has been mixed up a few times. So we venture outside the house to drive the neighborhood seeing if our order was delivered to the house on the parallel street. Nothing. We pull back up to our home, about to call the store, when our delivery driver shows up almost 20 minutes after the time our order showed as delivered. It seemed like he was high, and said he "marks the orders as delivered before [he] leave the store so [he] can get the in-store rate instead of the delivery rate". We called him out on this saying that was outrageous, and all he has to say is "I'd recommend waiting 30 minutes after it says delivered". We called the store 3 times, but went to the call center. One person was working on filing a report for us, then he came back from the hold line and hung up on us. We called back, reached the same call center with a different person, Barbara. She was very short with us and rude. She also hung up on us. We called again, and finally got through to the store we were calling, but the first thing out of the supervisors mouth was "we closed early for the evening". After explaining the situation, he tried to defend it saying "we only do that under certain circumstances, for delivery times, store money, he needed to grab other deliveries so door dash drivers wouldn't..." etc. After offering us a refund, all he could do was issue a credit to our account. That is unacceptable to me, because hearing that a SUPERVISOR defended the actions of manipulating the system and misleading the customer, I do not EVER want to order from Pizza Hut again. I'd rather order from a chain that has worse pizza but better customer service that won't hang up on you multiple times, and defend misleading customer service.
Let's start by a 35 min delivery turned into over an hour. The crust was burnt, 2 out of the 4 had no sauce at all. Had to cut my own pizza due to the fact they couldn't even do that much right. Worst pizza hut experience the quality of food they send out is poor. Don't waste your money especially at this location. Horrible service
If I could give this rating -0 stars I would. 1st time trying the pizza melt Meat Lovers and last. Biting into it I felt a hair and spit it out heads up if you delivery through DoorDash I was offered $12.00 vs. the $40 I spent. I advised the employee that the workers need to wear what's required and nothing was offered as far as an apology, wasting my money and not trying to get sick this is what the world of customer service has come too.
Only reason this location gets a 1 star review from me, is for the cinnabon cinnamon rolls. Which I know didn't even take much effort to heat up!! But, our pizzas were so greasy! My son thought that maybe y'all threw them into a deep fat fryer to cook them! And then I got charged for a convenience fee! What is that all about?? I paid with cash. I could maybe understand if I was using a card. Paid $44.81 just to feel sick to our stomach's from all the grease! I will be reaching out to a store manager tomorrow!!!
Drips with grease!…NO BUFFALO SAUCE for a buffalo chicken melt?!?! Called and explained their grease filled melt went thru the box and they said “ok is there anything I can help you with?” Tried to claim the grease was the buffalo sauce. . Placed me on hold and never came back. Very unprofessional night staff!
Not impressed, I ordered not to long ago with my husband. It was perfect for a crappy day. Then I think I'm gona order a pizza, hope this one is almost as good. & Then its not good. Not even close , not even editableFood: 1/5
Threw away our pizza less than an hour after ordering. Our car broke down but remade it for us Fresh.Food: 5/5
We have tried Pizza Huts in the Northland and have not been pleased. But Pizza hut on Vivion is excellent! Always great pizza and service! I highly recommend! Kid-friendliness: Easy to enter and they have a drive up window for pickup so you don't have to get out of your car!
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