Pizza Hut

I hate giving poor reviews. It took an hour to get my order. When I opened the box it smelled and looked way over-cooked. The crust is tough, has no flavor, not fresh at all. High prices and low quality do not go together.

I had the best customer service experience in a very long time. I ordered online for delivery. After a hour and a half of waiting I called the store spoke to Mikel and asked if I could just pick the pizza up myself. He gave a sincere apology and just made it right with me and I appreciate it he was super kind and understood my frustration. After arriving to the store Mikel greeted me with a smile and had some fresh pizzas in the oven for me. When arriving to the store it seemed to be understaffed. Which made me appreciate the interaction more because I can understand how stressful things can get when short staffed. This will be my go to Pizza Hut going forward and thank you again Mikel you deserve a raise. -Alia Gray

Ordered by phone, they sent it to the wrong state. Folks there were polite and sorry for the mix up. Still the better pizza hut's in the area.

WORST EXPERIENCE EVER! ONE STAR is way too many! They DON'T follow directions! Yesterday I called to make a delivery order. I told the person I talked to that my order needed to be delivered to my neighborhood's pool, not my home. I gave them pool's address. Person on the phone ensured me that delivery person would contact me before arriving. I also requested to bring plates, and napkins. Well, NONE of those instructions were followed. For a reason I don't understand the delivery person arrived to my home, instead to the pool. A friendly neighbor told them that most likely we would be at the pool. He/she never called me. He/she just dropped my order in the parking lot!!!!! No confirmation call, no plates, no napkins. It started to rain, and boxes got wet. When I called to let them know what happened, the person I talked to said there was nothing to do!!!!! He just told me that the only way to fix it, was that I had to go to he store to get plates and napkins! Please, DO NOT WASTE YOUR MONEY AND TIME ORDERING ANYTHING IN THIS PLACE. YOU WILL REGRET!

Pizza was good but I ordered extra crispy and did not receive it that way. Ordered Pan Pizza crust and that crust tasted better to me when it is cooked a bit longer than the thinner crust pizzas. I did carryout and the pizza was ready exactly when the app said it was and the cashier handed it to me as soon as I walked into the location.

The pizza was flavorless. The crust tasted like the hand-tossed crust. The Detroit Style Pizza was not like I recalled it being during the last time it was rolled out. I did not go to this location though. I went to this location based on the Google ratings and I do not see how nor why the reviews were so positive. The pizza had just a few toppings that I ordered and although the sauce was on the top, it was extremely dry. I will not be revisiting this location in the future.

Jessica was really rude and weird on the phone when I called and wouldn’t let me speak to a manager

So Friendly and so Clean! Convenience on a Friday just order on the App, Walk In and see your name on the board with ETA of order ready!

The food was great and I would order again based on that. The problem was I ordered 2 sides of the cream cheese frosting to go with our desserts and did not receive them. Please pay attention to the orders, it is upsetting to pay for something and not receive it!

They never brought my food I waited 3 hrs and called up there the manager Robbie answered the phone never said a word and put phone down I got ready and drove there still while phone was on the counter walked in his first statement if you ordered after 7 you’re not getting your order. I had ordered at 6:45 it was now 9:48. Extremely rude unprofessional left me standing up front for 15 mins then made comment he was canceling all orders and this and that. I just wanted a refund I have not ate at Pizza Hut in 10 years thought I would give it another chance and this just reminded me why I stopped food is over priced I paid $77 for food I never got and takes 7-10 business day to be refunded very very very very poor customer service at this location