PNC Bank

Showed up at 8:55am to use ATM outside, was out of service just like last week. Went inside to see if I could use the working one indoors, doors were locked with 3 employees behind the counter just standing around doing nothing. Had to bang on the door and yell just for them to actually come up to the door and talk to me. Wouldn’t let me use the ATM as they are “closed until 9am”, which I understand, but I had to be at work at 9am sharp…. 0 compassion and hospitality… 0 urge for them to come up and try to fix my problem. As a PNC customer for over 15 years this is quite sad

Perfect, absolutely perfect to be in their even as everything gets magnificent. The public service is amazing to be there as it express the important request of the event when anything is good enough to be possible no matter the purpose each customers wanted to admire for the financial suggestion he, she, they select to confirm the different experiences. Whoe.. It a great to be there for the opportunity that is reccomend for financial assistance in the upcoming event that is important to achieve the goal of imagination. Mines was incredibly popular that Ilove to be there because of the every special person that is very interesting and convenient for relationship and helping connection which helps me to become the number one guest for the community. It was great that I imagined there's a possibility for the environment. Yes, it is great to be possible there. Indeed.

Stopped by to use the ATM. It wasnt reading the check correct so I went inside. The teller and customer service was great. Everyone was friendly and helpful! Good experience and I will be back.

This location has the most ineffective management that I have ever seeing. The manager just stands around or locks herself in the office when line is long and so not provide any support to the tellers specially when they have new staff she should be present. Tellers do their best and I appreciate their job I just feel like they need someone who know what he or she is doing as a manager. But Great job teller line.

This has to be the worst location I’ve ever been to! These people are incompetent, and could easily be replaced with cardboard cutouts. The Jamaican woman there gave me the death stare when I walked and the tellers are rude and not very friendly at all. The only person that greeted me was the woman that works security who also appeared to be under the weather, but still managed to be polite. I’ll continue to go to the Columbia Heights location. They are friendly, smart and very helpful.

Most the time I'm a huge fan of PNC - they're a great bank. But aside from David Na who's a credit to them this location is staffed with some of the most rude and and incompetent female employees I've ever had the displeasure of dealing with. One comes to mind especially- Emily or Emerly from her name tag from the Carribean from her accent is a thoroughly unpleasant individual. Now, I'm not sure if she gives everyone this treatment, but every time I have gone in, she shoots hate glares and makes other faces at me. LOL it's completely outrageous that she has a job dealing with the public and I almost never patron this location anymore in large part because of her. This place is the complete antithesis of the Dupont location where the staff are a friendly, helpful and competent joy to deal with which is what I've grown to expect from any PNC. The other strike against the Chinatown location is that some genius decided to set the ATM so that withdrawals can only be made in $20 dollar increments. I bank with PNC! Why shouldn't I be able to withdraw amounts from my account in any increment I choose - like I can from every other PNC ATM in town and like I used to be able to do at this one as well.

This is nothing against this branch. Everyone there tried to be helpful. But PNC bank long story short didn’t mail me or call me, charged me $12 and closed my account without it ever working. I spent money to open an account that I could never use and was never notified there were any problems. Then told they could do nothing to help me. The worst banking experience I’ve ever had, and PNC ought to call their customers and treat me with a little more dignity.

I'm sorry that others have experienced issues with this branch, but I regularly bank here, and I am quite satisfied with the service I receive on each visit. I am normally at this branch during their lunch rush, and it has always been efficient and easy to take care of a range of transactions there.

Rashed is very helpful, professional, and personable. He demonstrates why it's still important to have in-person banking access.

This place is a perfect example of the need for negative stars. This branch is an unbelievable mess of incompetence and rudeness--you shouldn't treat anyone this badly. Especially in a highly competitive industry.